Exceptional full-time Sales Supervisor, to join an international luxury brand in a fun and fast-paced concession in Brown Thomas, Dublin, with 2 - 5 years experience.
About us
Maria Tash Limited The MARIA TASH brand is based in New York with worldwide headquarters and its flagship store opened in 2004. It was not until 2016 that the Maria Tash brand expanded internationally, with the opening of a concession in Liberty of London. Following this, the brand has continued to open piercing and jewellery destinations in Dublin (Brown Thomas), Harrods of London, the world’s very first piercing destination in the Middle East at the Dubai Mall and Mall of Emirates, and most recently in Bal Harbor, Miami. With a cult following of celebrities including Rihanna, Zoe Kravitz, Julianne Moore, Jennifer Lawrence and Charlize Theron to name just a few, the brand is the leading destination for influencers, industry insiders and tastemakers around the world.
The floor supervisor is responsible for the day-to-day operations of the stylist team. They work alongside the manager and assistant manager to ensure the team is delivering goals outlined.  They are the first point of contact if problems occur with employees or customers.  
People Management

• Assist with day-to-day management of stylist team
• Coach employees by giving constructive feedback- “coaching in the moment”
• Ensure all procedure and process are followed through
• Support and deliver on-floor training with all new stylist
• Assist in conducting team meetings with store manager and assistant store manager

Sales Duties

• Work towards sales & KPI targets to motivate stylist team
• Ensure the client information is captured correctly and that client records are accurately maintained
• Regularly update staff on business performance, and new initiatives

Operational Duties

• Maintain an excellent level of cleanliness, facilities, and store maintenance
• Ensure safe and secure storage of all data, in particular client and staff data held in the store

Customer Service

• Ensure that the stylist team is always providing the highest level of customer service
• Drive sales and customer retention through clientele
• Improve sales by retaining customers and increase average spend
• Resolve customer queries and complaints when required
• Be a brand ambassador and demonstrate excellent brand knowledge
• Understand piercing healing times, positioning and fitting, ensuring that advice is taken from piercing team as well as understood and communicated by selling team
• Accurately process all POS transactions, capture of customer information, transfers, repairs, damages, etc. to maintain the integrity of the inventory.
• Ensure that the sales team can direct clients to pricing lists using i Pads, as required by local legislation.

Successful candidate profile:

• 2+ years retail supervisor experience
• Thrive in a fast-paced environment
• igh level of accuracy, be organized, and meticulous
• Excellent organizational and planning skills
• Strong verbal and written communication skills
• Ability to lead a team
• Solution focused
• Interest in jewelry and body piercing

Job Types: Full-time, Permanent
Salary: Competitive
Benefits:

• Company pension
• Employee discount
• Sick pay
• Store discount

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What interests you in working for the Maria Tash brand?
• What would you be able to bring to the Maria Tash brand?

Experience:

• luxury customer service: 2 - 5 years (preferred)

Work Location: One location
Job Types: Full-time, Permanent
Benefits:

• Company pension
• Employee discount
• Sick pay
• Store discount

Physical Setting:

• Department store

Shift:

• 8 hour shift

Work days:

• Weekend availability

Experience:

• Retail sales: 5 years (preferred)

Work Location: In person