Ireland Job Openings
Capita
Sales Team Manager - Hybrid Working
Little Island Roads
FULL TIME
October 16, 2024
We have an opportunity for an experienced Team Leader to join our Sales & Retention Team on a full time, permanent basis.
You’ll be working 37.5 hours per week, working Monday to Friday 9am-5pm
This role is working on a hybrid basis. You’ll spend time in our office around 2 days per week with your team, and the remainder of your week at home. Whilst working from home, you should have a suitable private set up to enable you to work from home for the duration of your shift.
Job title:
Sales Team Manager - Hybrid Working
Job Description:
-
Managing, c oaching and developing a team of Sales & Retentions Advisors and team coaches to deliver excellent customer service
-
Achieving the attrition, absence and adherence targets
-
Ensuring accurate payroll management and minimising administration errors and overpayments
-
Working with team members to achieve client led sales and retention targets and customer satisfaction KPI's, always adhering to principles around customer service and vulnerability.
Coaching and developing the team to deliver excellent customer service
-
Managing escalated problems and performing root cause analysis of any trends identified to improve the customer experience
-
Driving employee engagement
-
Ensure all KP I’s are met and adhered to
-
Adhering to HR policies and procedures to provide a fair and consistent approach to managing staff and, where necessary, conduct counselling and disciplinary hearings.
-
Previous experience within a similar role managing a team of Sales & Retentions Advisors within a contact centre operation
-
Ability to manage, develop and coach advisors
-
Ability to prioritise workload to meet sometimes challenging deadlines
-
A self-motivated individual who takes responsibility for both customer and team issues and follows them through to resolution
-
A positive and enthusiastic person who shares our vision of delivering excellent customer service every time
-
The ability to work on a hybrid basis, this means you’ll spend time between your residential address and at our office in Little Island with your team .
-
A competitive salary
-
Internal career progression and development opportunities
-
2 2 days annual leave & bank holidays plus the opportunity to buy additional holidays!
-
Life Assurance cover, covering x2 of your salary after qualifying period
-
Access to the Capita Pension Scheme
-
Access to our Employee Assistance Programme
-
Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes on!
Location:
Little Island – 37.5,
Ireland
Time Type:
Full time
Contract Type:
Permanent
New Job Alerts
Fitzgeralds Accountants Limited
Qualified Practice Accountant / Senior Auditor
Maynooth
FULL TIME & PART TIME
November 20, 2024
View Job DescriptionMuiriosa Foundation
Residential Leader Permanent Part-Time Contract Laois Region
FULL TIME & PART TIME
November 20, 2024
View Job DescriptionHilton Dublin Charlemont
Director of Sales & Marketing
FULL TIME
November 20, 2024
View Job DescriptionRangam Infotech Pvt Ltd
DevOps Cloud Engineer
Limerick
FULL TIME
November 20, 2024
View Job DescriptionLooking for similar job?
City Electrical Factors
Account Manager/Sales Executive
Galway
FULL TIME
October 7, 2024
View Job DescriptionDynamic Sales Force Ltd
Field Sales Representative ( Sligo - North Leitrim - South East Donegal)
Sligo
FULL TIME
October 7, 2024
View Job DescriptionLiffey Distributors Limited Blanchardstown D15
National Sales and Business Development Manager
Dublin
FULL TIME
October 7, 2024
View Job DescriptionSee What’s New: Capita Job Opportunities
Capita
Telefonischer Kundenberater Inbound Tech 50-100% (m/w/d)
Tägerwilen
November 19, 2024
View Job DescriptionCapita
Telefonischer Kundenberater Inbound 80-100% (m/w/d)
Tägerwilen
November 4, 2024
View Job DescriptionCapita
Telefonischer Kundenberater Inbound 80-100% (m/w/d)
Tägerwilen
November 4, 2024
View Job DescriptionCapita
Collaborateur Admin-Tech Support (h/f) - 21.11.2024
Ecublens
FULL TIME
October 30, 2024
View Job DescriptionCapita
Telefonischer Kundenberater Inbound Tech 50-100% (m/w/d)
Tägerwilen
October 24, 2024
View Job DescriptionNew Job Alerts
Fitzgeralds Accountants Limited
Qualified Practice Accountant / Senior Auditor
Maynooth
FULL TIME & PART TIME
November 20, 2024
View Job DescriptionMuiriosa Foundation
Residential Leader Permanent Part-Time Contract Laois Region
FULL TIME & PART TIME
November 20, 2024
View Job DescriptionHilton Dublin Charlemont
Director of Sales & Marketing
FULL TIME
November 20, 2024
View Job DescriptionRangam Infotech Pvt Ltd
DevOps Cloud Engineer
Limerick
FULL TIME
November 20, 2024
View Job Description