Role Description

Role Objectives

• Resetting user passwords in applications
• Creating and deleting user accounts on systems and applications
• Report runoff of banking systems ensuring that any exceptions are reported/acted upon
• Supports intake process for security access request queue
• Supports and manages escalated tickets from the helpdesk
• Work with and support development teams to implement and test security controls for new or existing vendor and internally developed software
• Prepare and update Information Security administrative documentation as required
• Working with Active Directory to modify/create groups / modify access when required
• Supporting Application teams with their projects, queries and issues
• Supporting during build and test weekends during the year (Saturday’s)
• Providing audit reports and documentation to the risk and governance team
• Enforces Information Security policy guidelines and procedures
• Working with teams on process improvement (lean) ideas and assisting with automation to reduce manual work

Qualifications and Skills

• Able to grasp new concepts quickly and efficiently
• Willingness to learn
• Highly self-motivated and ability to work on own initiative as well as under direction
• Excellent attention to detail and proven analytical and problem-solving abilities
• Experience working in a team-oriented, collaborative environment
• Experience in working in a fast-paced environment, using multiple systems for their current role
• Excellent written and oral communication skills including strong technical documentation expertise
• Strong customer service orientation
• Good interpersonal skills including empathy with users, active listening, patience and understanding
• Ability to effectively prioritize and execute tasks in a high-pressure environment

Additional Requirements