Ireland Job Openings

The Delta Group

Senior Account Manager

Swords

October 14, 2024

Senior Account Manager - Swords, Dublin
About Delta Group
We are Europe’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications.

We operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative / design, POS print, signage, warehousing, underpinned by our proprietary technology platform. Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients’ strategic goals.
To apply please visit Careers - The Delta Group
Role Overview
As Senior Account Manager (SAM), you will develop strong relationships with multi-level client stakeholders and identify their priorities / needs. The SAM must be able to qualify business development / growth opportunities and put forward quality and achievable solutions whilst simultaneously achieving our business objectives. This role also requires the ability to manage projects from start to finish, being pro-active in your approach to ensure these are seamlessly moved through production in order to deliver against agreed SLA’s (service level agreements) and KPI’s (key performance indicators).
Primary Objectives

Build relationships with new and existing clients, ensuring we deliver best in class service
Growing client relationships, understanding and developing key areas where we can assist. Manage projects seamlessly from start to finish, providing right first- time information to the business and regularly updating the client
Make process improvements that will benefit the client and Delta
Work with the Account team to develop, deliver and report on the account development plan
Build and develop excellent relationship with the production teams to ensure there is a two-way flow of information and both teams are working together to deliver for the client and Delta
Develop opportunities to ‘sell in’ the full Delta Group offering
Understand current jobs, minimizing production costs and timings, reducing both material and time wastage involved in the quote through to complete production
Take briefs from the client and ensure that all relevant information is captured; utilise the Workstream campaign planning system to log campaigns and ensure that accurate briefs with all information are passed into Delta production
Make process improvements that will benefit the client and Delta
Operate invoicing process accurately and in a timely fashion
Plan and brief projects, taking full responsibility for service delivery
Attend client briefing meetings as and when required. Have a role in offering advice and support
Provide suggestions on how to add value to processes and systems whenever possible, driving more effective ways of working

Skills, Knowledge and Experience

Strong print knowledge and track record of working with retail clients
Ability to deliver against agreed client budgets and internal sales targets
Confident in front of clients and back of house teams
In depth knowledge of customer service, good interpersonal skills and able to develop positive client relationships
Great organisational skills with ability to prioritise work to meet client needs
High level of attention to detail
Demonstrates a positive and ‘can do’ approach at all times
Ability to be adaptable to business and client needs
Passion for delivering the highest quality service
Good IT literacy, including knowledge of MS Word and Power Point & exceptional Excel skills

Other

Location: Dublin, Ireland
Shift: Monday - Friday
Salary: Dependant on experience
Benefits: Employee Assistance Programme, Staff Reward Scheme/Retailer Discounts, Training Opportunities, Modern Facility, Free onsite parking

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