Location: Ireland
**Direct applicants only**
Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.
As a Technical Consultant with Konversational, you will be hands-on working on the technical implementations of Service Now in a consulting environment, with the responsibility for implementing Service Now for a range of customers.
Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the Service Now platform.
Why work with us?
We work hard but try not to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale.
Excited? You should be…
About you:

• You can demonstrate a hunger for being inquisitive and a desire to improve your knowledge.
• You are agile enough to adapt to the rapid growth and change of our business.
• You are looking for a blended role involving development and client-facing consulting.
• You can coach and mentor your peers and help foster knowledge sharing.
• You have a high sense of responsibility and autonomy.
• You always look for the bigger picture when trying to resolve problems
• You maintain high standards and see feedback or failure as motivation to learn and grow.
• You can build relationships that move our business forward.
• Based in Ireland, with flexibility to travel to customers.

You’ll be doing things like:

• Develop best practice designs and solutions to meet technical requirements of projects and become a trusted advisor on how to apply these to meet business needs.
• Setup, develop, configure, test and manage all technical assets of Service Now implementations according to the scope and timelines of the customers project plan and program requirements.
• Work with architects and cross functional teams such as Pre-Sales, Sales and Customer success to create and enhance features for our customers conducive to driving usage, adoption and value for customer needs.
• Maintain a high level of customer response, satisfaction, and looking to strengthen the relationship between the customer and Konversational at all times.
• Build extensive technical product expertise on the suite of Service Now solutions and capabilities acting as a SME on all Service Now technical solutions and offerings.
• Mentor the team of junior consultants, guide the team’s growth, deliver learning sessions internally.

You are the person we are looking for if you have:

• Proficient understanding of Service Now’s Customer Service Management (CSM) products & services (or similar) as well as digital based technologies.
• Certified System Administrator in Service Now.
• Experience working in an Agile/Scrum environment.
• Development and/or consultancy experience with enterprise-level Saa S software solutions.
• Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets.

Life at Konversational
We are a rapidly scaling boutique consultancy and offer the chance to work alongside top tier colleagues, along with opportunities to push your own limit.
Most importantly, we treat our people equally, fairly and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.
**Direct applicants only**
Job Type: Full-time
Schedule:

• Monday to Friday

Application question(s):

• Are you happy to work from office at least twice per week?
• Will you now or in future need visa sponsorship to work in this role?

Licence/Certification:

• Cervice Now certifications (required)

Work Location: Hybrid remote in Dublin 2, Co. Dublin, CO. Dublin