Ireland Job Openings
Irtish Consulting
Servicenow Admin
Dublin
September 5, 2024
Role-Service Now Administrator
Location-Dublin, Ireland
Job Description:
The Role: Reporting to the Service Management manager, you are responsible for delivery, maintenance and support of the enterprise Service Now application in a fast-paced environment. Primary focus (80%) is the day to day operations, new project initiative involvement and stability of the existing deployed modules. Secondary focus (up to 20%) will be to troubleshoot complex issues and provide fixes / solutions for deployment.
Contract length: 6 months
Pay: Up to €450.00 per day
Location-Dublin, Ireland
Job Description:
The Role: Reporting to the Service Management manager, you are responsible for delivery, maintenance and support of the enterprise Service Now application in a fast-paced environment. Primary focus (80%) is the day to day operations, new project initiative involvement and stability of the existing deployed modules. Secondary focus (up to 20%) will be to troubleshoot complex issues and provide fixes / solutions for deployment.
- Minimum 3+ years of experience in Service Now platform
- Service Now System Administration or Certified Implementation Specialist certification
- Experience running Service Now implementations on the platform including managing interactions with customers and handling escalations.
- Experience in Web development languages, specifically Java Script, XML, Angular JS, Bootstrap, and HTML/CSS
- Understanding and willingness to participate in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production.
- Experience administering a Service Now instance including managing the overall security of the platform, configuring Service Level Agreements (SLAs), developing workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions
- Developing, designing, configuring and rollout of new application modules, workflows/flows and catalog requests
- Exposure to automation technologies to accomplish IT Infrastructure management activities, IT Security Operations, such as vulnerability patch deployment, threat identification by utilizing Service Now or third party Orchestration tools.
- Excellent communication and presentation skills to all levels within an organization
- Experience with CMDB, asset management, CSM, GRC, ITBM
- Strong Service Now knowledge and experience in implementing Service Now solutions (ITSM is a must, other areas are beneficial but not mandatory)
- Experience in workflow analysis, process design, implementation and re-engineering principle
- Strong written and verbal communication skills and the ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way Skills
- You have at least 3+ years of hands-on technical working experience as a Service Now Administrator in a medium or large enterprise organization.
- You have at least 3+ years of hands on experience troubleshooting issues and developing the solution within the Service Now platform.
- ITIL Foundations or Expert Level certification is an asset
- You can demonstrate an in-depth knowledge of the following Service Now modules: Incident, Problem, Change, IT Operations Management (ITOM), Service Request.
- Completion of the Service Now System Administrator certification is required.
- You possess strong communication skills (verbal/written/presentation) skills in order to work with technical peers or business stakeholders. Technical and Professional Expertise
- Post-secondary education in Computer Science or Information Systems, or related qualifying work experience
- 3+ years of experience creating and documenting requirements, specifications, and solution designs in a software development environment
- 5+ years of demonstrated hands-on development experience with Service Now platform particularly in the following areas:
- Tables, Database Views and ACLs
- Business Rules
- Script Includes
- Scheduled Jobs
- Workflows/Flow Designer
- Reports
- Service Portal Development
- Catalog Items
- UI Scripts, Client Scripts and UI Policies
- Import Sets and Transform Maps
- Events
- Notifications
- REST and SOAP Integrations
- Knowledge of web based and scripting languages (Java Script, HTML, CSS, AJAX, XML, Web services (REST, SOAP)). Proficiency in Microsoft Office Suite including Visio, Power Point, and collaboration tools
Contract length: 6 months
Pay: Up to €450.00 per day
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