• The department provides third party fund services to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, finance and the Investor Services Centre.
• Support the Team Leader in day to day activities and deputise in their absence.
• Day to day oversight of processing quality and timeliness in India.
• Escalation point for unresolved issues for the India TA Dealing team and junior team members within Ireland TA Dealing.
• Day to day client reporting - Prediction reports, cash reports, register reports etc.
• Workflow queue management and analysis.
• Responsible for assigned clients, taking ownership of TA Dealing team activity for these clients.
• Ensure all deliverables are sent as per agreed timeframes.
• Maintaining up to date procedures and checklists.
• Completion of data protection checks and ensuring all external communication is issued in line with TA policy.
• Maintain a close working relationship with other TA functional areas, such as New Business, Investor Services Centre, Registration, Finance and other internal areas.
• Provide input to process changes which result in greater operational efficiency.
• Able to serve a key subject matter expert and mentor to more junior partners.
• Technically sound in area of expertise and has broader knowledge of other areas within the business.
• To work with the team, internal departments and group projects area on any allocated projects.
• Respond to client and investor queries in a timely manner.
• Comply with Regulations and internal Northern Trust policies.

• A flexible approach to work and being capable of handling multiple priorities in a fast paced environment.
• Accuracy and attention to detail is critical.
• Strong PC Skills – thorough knowledge of MS Word & Excel and ability to learn systems used within the Business (Essential).
• Excellent oral and written communication skills.
• Effective verbal reasoning and numeric skills (Essential).
• Excellent planning and organisation skills.
• Strong analytical and problem solving skills.
• High degree of professionalism.
• Drive and enthusiasm.
• Ability to work on own initiative.
• Ability to review and resolve complex queries.
• Knowledge of Fund Administration and the regulatory environment is highly desirable.
• A good understanding of effective risk management.