Ireland Job Openings
Redpoint Travel Protection
Travel Services Specialist* (Medic/Nurse/Logistical background beneficial - REMOTE)
Galway
FULL TIME
October 11, 2024
REMOTE WORK THROUGHOUT THE REPUBLIC OF IRELAND
DAYS: INCLUDES WEEKENDS AND HOLIDAYS
ROLE AND RESPONSIBILITIES:
Travel Services Specialists are the face of the Redpoint Team and a crucial pathway into the full the range of Redpoint Travel Protection services. Utilizing a dynamic contact center multi-media phone system, Travel Service team members monitor and receive inbound phone and email. Team members will provide the following specific duties:
- Primary intake of all cases, to include, Assistance Requests, Sales inquires and Claim initiation.
- Intake Assistance cases by phone, email or sms according to established SOPs and procedures to ensure immediate response to assistance requests
- Obtain timely and accurate information and direct inquires to the appropriate teams to provide seamless assistance service for traveling clients
- Perform assigned tasks for assistance cases
- Support requests by noting accurate information within case and assigning to appropriate team for review
- Advise claimant on the claim process and direct inquires to the appropriate claims team
- Perform outbound phone calls and emails in response to previous inquires
- Medical/Pre-hospital Care/Nursing/Logistical background including travel logistics beneficial
- Previous call center experience
- Previous experience with Salesforce of similar CRM
- High attention to detail with ability to adopt business processes to provide consistent and compliant customer service in a remote setting
- Organized self-starters capable of meeting deadlines without direct supervision
- Proficient in Microsoft products to include Outlook, Word, Excel, and Power Point
- Ability to work non-standard hours which will include weekends, holidays and/or evening periods
- Have a dedicated space conducive for communicating with clients and colleagues without excessive outside noise or distracting environment
- Reliable high-speed internet connection with ethernet connectivity and greater than 25 ↓ 10 ↑ mbps available for Redpoint related functions
- Availability to participate in video calls, to include trainings and weekly team meetings
- Familiarity with own network, Wi-Fi, and internet functionalities to independently maintain consistent remote connectivity
- Compensation based on previous experience and skills with performance-based adjustments.
- Laptop, extra monitor, headset, peripherals and required office supplies
- www.Redpoint Travel Protection.com
Pay: From €35,000.00 per year
Additional pay:
- Overtime pay
- Performance bonus
- Yearly bonus
- Additional leave
- Company events
- Work from home
- 10 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Weekend availability
- This position requires weekend work to include Saturdays and Sundays. Are you willing to have your primary work rota be either Wednesday-Sunday or Saturday-Wednesday for 8hr shifts, or alternatively, Thursday-Sunday or Saturday-Tuesday for 10hr shifts?
- Advanced/Higher Certificate (preferred)
- Customer support: 1 year (preferred)
- Ireland (required)
New Job Alerts
Little Explorers Childcare
Childcare Practitioner Newtown - Full Time 35-40hrs
Newtown Mount Kennedy
FULL TIME
November 20, 2024
View Job DescriptionSculpted By Aimee
Retail Makeup Artist - Boots Liffey Valley - Christmas Seasonal Contract
Dublin
PART TIME
November 20, 2024
View Job Description
Orbis Workshop Limited
Solid Surface Fabricator / Bench Joiner
Bagenalstown
FULL TIME
November 20, 2024
View Job Description
Hilton Dublin Charlemont
Director of Sales & Marketing
FULL TIME
November 20, 2024
View Job DescriptionFitzgeralds Accountants Limited
Qualified Practice Accountant / Senior Auditor
Maynooth
FULL TIME & PART TIME
November 20, 2024
View Job Description
Muiriosa Foundation
Residential Leader Permanent Part-Time Contract Laois Region
FULL TIME & PART TIME
November 20, 2024
View Job Description

Rangam Infotech Pvt Ltd
DevOps Cloud Engineer
Limerick
FULL TIME
November 20, 2024
View Job Description
Looking for similar job?

Civic Engineers
Senior Active Travel Engineer
Dublin
FULL TIME
October 15, 2024
View Job Description



ModSquad
Freelance Social Media Engagement - Travel Enthusiasts - Dutch (4284)
October 10, 2024
View Job DescriptionCeltic Self Drive Vacations
Travel Advisor & Administrative Specialist (Entry Level)
Dublin
FULL TIME
October 16, 2024
View Job DescriptionNew Job Alerts
Little Explorers Childcare
Childcare Practitioner Newtown - Full Time 35-40hrs
Newtown Mount Kennedy
FULL TIME
November 20, 2024
View Job DescriptionSculpted By Aimee
Retail Makeup Artist - Boots Liffey Valley - Christmas Seasonal Contract
Dublin
PART TIME
November 20, 2024
View Job Description
Orbis Workshop Limited
Solid Surface Fabricator / Bench Joiner
Bagenalstown
FULL TIME
November 20, 2024
View Job Description
Hilton Dublin Charlemont
Director of Sales & Marketing
FULL TIME
November 20, 2024
View Job DescriptionFitzgeralds Accountants Limited
Qualified Practice Accountant / Senior Auditor
Maynooth
FULL TIME & PART TIME
November 20, 2024
View Job Description
Muiriosa Foundation
Residential Leader Permanent Part-Time Contract Laois Region
FULL TIME & PART TIME
November 20, 2024
View Job Description

Rangam Infotech Pvt Ltd
DevOps Cloud Engineer
Limerick
FULL TIME
November 20, 2024
View Job Description