Redpoint Travel Protection

Travel Services Specialist* (Medic/Nurse/Logistical background beneficial - REMOTE)

Galway

FULL TIME

October 11, 2024

REDPOINT TRAVEL PROTECTION IS SEEKING QUALIFIED CANDIDATES FOR TRAVEL SERVICES TEAM
REMOTE WORK THROUGHOUT THE REPUBLIC OF IRELAND
DAYS: INCLUDES WEEKENDS AND HOLIDAYS
ROLE AND RESPONSIBILITIES:
Travel Services Specialists are the face of the Redpoint Team and a crucial pathway into the full the range of Redpoint Travel Protection services. Utilizing a dynamic contact center multi-media phone system, Travel Service team members monitor and receive inbound phone and email. Team members will provide the following specific duties:
  • Primary intake of all cases, to include, Assistance Requests, Sales inquires and Claim initiation.
  • Intake Assistance cases by phone, email or sms according to established SOPs and procedures to ensure immediate response to assistance requests
  • Obtain timely and accurate information and direct inquires to the appropriate teams to provide seamless assistance service for traveling clients
  • Perform assigned tasks for assistance cases
  • Support requests by noting accurate information within case and assigning to appropriate team for review
  • Advise claimant on the claim process and direct inquires to the appropriate claims team
  • Perform outbound phone calls and emails in response to previous inquires
IDEAL CANDIDATES:
  • Medical/Pre-hospital Care/Nursing/Logistical background including travel logistics beneficial
  • Previous call center experience
  • Previous experience with Salesforce of similar CRM
REQUIREMENTS:
  • High attention to detail with ability to adopt business processes to provide consistent and compliant customer service in a remote setting
  • Organized self-starters capable of meeting deadlines without direct supervision
  • Proficient in Microsoft products to include Outlook, Word, Excel, and Power Point
  • Ability to work non-standard hours which will include weekends, holidays and/or evening periods
  • Have a dedicated space conducive for communicating with clients and colleagues without excessive outside noise or distracting environment
  • Reliable high-speed internet connection with ethernet connectivity and greater than 25 ↓ 10 ↑ mbps available for Redpoint related functions
  • Availability to participate in video calls, to include trainings and weekly team meetings
  • Familiarity with own network, Wi-Fi, and internet functionalities to independently maintain consistent remote connectivity
COMPENSATION & BENEFITS:
  • Compensation based on previous experience and skills with performance-based adjustments.
  • Laptop, extra monitor, headset, peripherals and required office supplies
COMPANY INFORMATION:
  • www.Redpoint Travel Protection.com
Job Type: Full-time
Pay: From €35,000.00 per year
Additional pay:
  • Overtime pay
  • Performance bonus
  • Yearly bonus
Benefits:
  • Additional leave
  • Company events
  • Work from home
Schedule:
  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Every weekend
  • Holidays
  • Weekend availability
Application question(s):
  • This position requires weekend work to include Saturdays and Sundays. Are you willing to have your primary work rota be either Wednesday-Sunday or Saturday-Wednesday for 8hr shifts, or alternatively, Thursday-Sunday or Saturday-Tuesday for 10hr shifts?
Education:
  • Advanced/Higher Certificate (preferred)
Experience:
  • Customer support: 1 year (preferred)
Work authorisation:
  • Ireland (required)
Work Location: In person
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