• Providing active customer escalation investigations, determining root cause, and coordinating and implementing solutions with the extended R&D and support teams.
• Engaging the R&D product release process and establishing a customer advocacy role, whereby the voice of the customer is represented during release sign-off and software development.
• Ensuring root cause analysis are conducted for customer escalations and establishing a consistent practice across R&D.
• Occasional meetings with Customers as part of R&D, we can represent R&D to the customer and engage in analysis, troubleshooting and provide ETA’s, root cause analysis.
• Identifying and driving improvements to system logging, alarming, and diagnostics.
• Identifying top customer issues seen in field and prioritizing a corrective plan in liaison with customer first leaders.
• Collaborating with Customer First Leaders, solution architects and presales to ensure that best engineering practices are adopted in the field.
• Occasional travel to site as a customer advocate to collect customer feedback and share with teams.

• Deep Troubleshooting and communication skills with proven experience more than 3 years, required.
• Extensive Knowledge in Cloud technologies required.
• Extensive knowledge in Application Servers, Eclipse and Java
• Knowledge in one or more cloud environments: Azure, AWS, Google Cloud Platform.
• Knowledge in Talend Offerings/Products is an advantage
• Knowledge in one or more: Snowflake, Databricks, Google Big Query.
• Other Database(s), an asset.

• Windows and Linux platforms.

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment