Joining Capco means joining an organization that is committed to an inclusive working environment where you’re encouraged to #Be Yourself At Work. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.
Role Description:
We are looking for an experienced Business Analyst with expertise in CRM and a specific focus on Microsoft Dynamics. The candidate will join our consulting team and will guide our clients in transforming their customer relationship management strategies.
The role involves analyzing business needs, designing optimized CRM solutions, and implementing Microsoft Dynamics to drive client success. As a consultant, you will work directly with clients, providing tailored solutions that enhance efficiency, customer experience, and business value.
As part of the Capco Team you will deal with:

• Clients need assessment to understand their requirements, gather detailed business needs, and identify improvement areas.
• Develop CRM strategies and design Microsoft Dynamics solutions that align with client business objectives, industry standards, and best practices.
• Collaborate with technical teams to configure and implement Microsoft Dynamics according to client specifications.
• Identify opportunities to enhance client workflows and customer engagement processes, proposing effective CRM solutions to improve performance and satisfaction.
• Maintain close communication with client stakeholders, ensuring alignment of CRM solutions with their strategic goals and providing ongoing consulting support.

Skills and Experience
To qualify for the role you must have:

• 5+ years of experience as a CRM Consultant, Business Analyst, or in a similar client-facing role within CRM, with a strong focus on Microsoft Dynamics.
• Proficiency in Microsoft Dynamics 365, especially in Sales, Marketing, and Customer Service modules.
• Experience with configuration, customization, and integration of Microsoft Dynamics solutions, including Power Platform tools.
• Understanding of CRM best practices, industry KPIs, and reporting methodologies.
• Familiarity with Agile/Scrum methodologies and experience with project management tools.
• Good communication skills, with the ability to build strong client relationships.
• Problem-solving mindset with high attention to detail.

Why join Capco?
You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.
We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture

About Capco
Capco is a global technology and business consultancy, focused on the financial services sector. We are growing at fast pace in our Italian office, the opportunity for growth is large, accessible, and immediate. We are passionate about helping our clients succeed in an ever-changing industry. Capco is going through a significant growth journey, now is a very good time to join us as we expand our consulting team in Italy.
We are:

• Experts in capital markets, banking and payments and wealth and asset management
• Deep knowledge in financial services offering, including e.g. Finance, Risk and Compliance, Core Banking etc.
• Committed to growing our business and hiring the best talent to help us get there
• Focus on maintaining our nimble, agile and entrepreneurial culture

Location: Piazza Gae Aulenti 1, Milano (MM Garibaldi)

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