Position Title: Country Manager Italy
Reporting to : Head of INORCEE Region (Italy, Northern Europe, Central Europe)
Level: Executive
Location: Milan or Rome


POSITION SUMMARY
Operating within the global AXA Partners framework, the Country Manager is accountable for leading and overseeing the business, the employee engagement and satisfaction / loyalty of our key partners. You are responsible for ensuring profitable growth and customer service targets are met. You lead an organisation of over 300 employees and all functions to deliver the strategic plan, including financial targets. Our main lines of business are Assistance in Motor, Health, Home and Travel; Legal Protection and Credit & Life Protection.
As Country Manager, you hold key regulatory responsibilities and accountability, chair of the Country Leadership Team and are a member of the Regional Senior Leadership Team.

KEY RESPONSIBILITIES
Country Leadership and P&L accountability:

• Lead Country Senior Leadership Team to define and deliver the country strategic plan, ensuring alignment with business agenda and needs of local clients and customers.
• Develop and implement the strategic plan and budget for the country in line with AXA Partners’ global strategy, ensuring communication and understanding of the strategy within the country and with key stakeholders.
• Own and drive the country P&L, actively monitoring and taking actions to ensure profitable growth is achieved.
• Drive business transformation in the country, identifying opportunities and risks for change, and leading key governance bodies for the legal entity while representing AXA Partners locally with government, regulatory bodies, and business partners.

Business development:

• Define and lead the deployment of the country business development strategy to achieve sustainable and profitable growth.
• Determine market/customer requirements and identify the best business development opportunities locally, focusing on large corporate clients while farming existing clients.
• Directly lead sales teams to deliver commercial targets, ensure capability development, and manage relationships with existing business customers effectively.

AXA Relationship

• Build new relationships and maintain existing ones with other AXA entities locally and globally. Where AXA entities are business customers, ensure relationships are managed effectively to deliver service level satisfaction.
• Look for innovation for AXA entities with the aim to help AXA to differentiate vs competitors
• Build and actively manage key relationships with regulators, joint venture and other critical alliance partners, media and other stakeholders locally.

Customer service and delivering fair customer outcomes

• Use experience, data, business insight, and judgment to develop and implement purpose-led, customer-focused activities.
• Lead operations and customer service to ensure delivery of all customer metrics, continuous improvement of the customer journey, and collaborate with global teams to shape and implement transformation initiatives for improved customer experience and productivity, while ensuring fair customer outcomes and service consistency with policy terms.

Control and Protect against Risks

• Ensure company compliance with local regulations
• Anticipate and mitigate operational risks
• Improve control and processes (internal control, audit)
• Ensure protection against reputational risks.

People Leadership

• Drive high-standard people leadership, building and leading a dynamic, efficient team for high performance.
• Inspire country teams with compelling communication and a sense of purpose to drive employee engagement and ensure diversity, inclusion, and team well-being are maintained.
• Support the growth and development of country teams through feedback, coaching, talent management strategy, learning and development programs, and exploring new ways of working to encourage innovation and risk-taking.

Vostro Profilo
SKILLS AND EXPERIENCE
Education, Professional Qualifications and Experience

• Ideally, seeking a candidate with a degree or equivalent experience.
• Significant experience in general management with broad leadership, ability to engage and influence across functions.
• Experience managing a P&L, strong business acumen in large financial services organizations, and developing purpose-led, customer-focused strategies.

Technical, Functional Knowledge, Skills and Abilities

• Business development skills and proven knowledge in finance & corporate governance.
• Comprehensive understanding of country regulatory environment with a focus on compliance.
• Ability to navigate global matrix organization through collaboration and inclusion mindset.
• Capacity to build and lead dynamic, efficient teams with high performance through care, empathy, and trust.
• Ability to energize and inspire teams through compelling communication and sense of purpose.
• Strong stakeholder management and networking abilities.

Entrate a far parte di un'azienda che aiuta a proteggere le foreste! In AXA Partners piantiamo un albero per ogni nuovo assunto (con contratto a tempo indeterminato). “Per saperne di più sul Programma Reforest, clicca qui”
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About AXA
Il Gruppo AXA è leader mondiale del settore assicurativo e della gestione patrimoniale. Proteggiamo e consigliamo i nostri clienti in ogni fase della loro vita, offrendo prodotti e servizi che soddisfano le loro esigenze nei settori dell'assicurazione, della protezione personale, del risparmio e della gestione patrimoniale. AXA è il marchio assicurativo leader a livello mondiale, con oltre 100 milioni di clienti. Ci stiamo trasformando "da payer a partner" per i nostri clienti, con una forte attenzione alla prevenzione dei rischi.

About the Entity
AXA Partners è una business unit trasversale di AXA che offre un ampio ventaglio di soluzioni di servizi di assistenza, assicurazioni viaggio e protezione del credito.

Il ruolo di AXA Partners è anche quello di implementare le soluzioni innovative sviluppate dalla divisione Innovazione di AXA.

Progettiamo e forniamo soluzioni in tutto il mondo per Partner e Communities, unendo passione e competenze avanzate. Proteggiamo ciò che conta, quando è importante.

What We Offer

Entrando in AXA Partners, lavorerete in un'azienda responsabile, che offre una vera cultura della competenza e della diversità. Il nostro obiettivo è quello di accelerare lo sviluppo delle competenze di tutti, offrendo al contempo una retribuzione interessante e competitiva e opportunità professionali di sviluppo e di crescita. Inoltre, in AXA, lavoriamo per fare la differenza nei confronti delle persone - quando accadono cose sorprendenti e quando creiamo opportunità per una vita migliore, il sentimento di orgoglio è straordinario.