What do we want to achieve together?

• Operations Management: Responsible for overseeing day-to-day operations, developing and implementing operational strategies, and monitoring performance metrics to identify areas for improvement, ensuring smooth and efficient processes aligned with company goals.
• Team Leadership: Recruit, train, and manage the local operations team, providing leadership, mentorship, and support to foster a positive and productive work environment.
• Onboarding: Manage the onboarding process for new customers and partners, ensuring a seamless and positive experience, and continuously improving processes based on feedback and performance data.
• Customer Success: Develop and maintain strong relationships with customers, implement strategies for maximizing customer retention and growth, and address inquiries, concerns, and feedback promptly.
• Credit Management: Oversee credit approval and risk assessment processes, ensuring compliance with credit policies and procedures, monitoring credit performance, and implementing corrective actions as needed.
• Compliance: Ensure all operations comply with local regulations and company policies, develop and enforce compliance policies and procedures, and conduct regular audits to ensure adherence to standards.

What do you need to be successful in this role?

• Experience: Minimum of 4 years of experience in operations management, preferably in a startup or high-growth environment.
• Education: Bachelor’s degree in Business Administration, Operations Management, or related field.
• Skills: Strong problem-solving and analytical skills, excellent interpersonal and communication skills, ability to work independently and make informed decisions, proficiency in G Suite.
• We would like: Proven experience in managing teams and driving operational excellence.

What will you find working at Infinit?

• Inspiring Mission: We are dedicated to revolutionizing business financing and making a positive impact on the European economy. Your work at Infinit will have a lasting effect on businesses and communities.
• Diverse and Inclusive Team: Join a dynamic and international team of over 7 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment.
• Flexibility and Ownership: we trust our team and we are goal-oriented
• Competitive salary and stock options. We offer highly competitive salaries and equity, because we're building this together.
• Day off on your birthday we celebrate it with you
• Flexible Benefits: Access Flexible Retribution benefits through a convenient mobile app, Cobee
• Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time.
• Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance.
• Personal Time Off: Enjoy flexibility with your personal time off.