Ready to be our next Blue Rock-er? Let us whisper that beyond outstanding skills and expertise, we take pride in our values that lie within BLUEROCK:

• Bottom-up approach : we encourage various ideas and opinions at all levels, which can bring the “Aha! moment” to the table.
  
• Laughter: sharing funny stories or making jokes with each other is in our DNA.
  
• Upbeat: together we spread positive vibes to our working environment.
  
• Enthusiastic: we find the language of love and passion in what we are doing.
  
• Result-oriented: we manage to define the most effective path to achieve our goals.
  
• Ownership: taking ownership is our favorite. We are trusted every step of the way.
  
• Challenges fearless: our approach to challenges is remarkable. We fight without fear!
  
• Knowledgeable: we are always thirsty for knowledge and constantly invest in our expertise.
  

Blue Rock TMS- Smarter all the way


Blue Rock TMS is a leading provider of transportation management solutions, dedicated to delivering top-tier customer experiences and innovative solutions. We are expanding our operations in Milan, Italy, and are looking for skilled and experienced Customer Support Specialists to join our team.


Going the extra miles is the mindset embedded in our DNA.
As a Blue Rock-er, your benefits will include but not limited to:

• Company devices (Macbook)
• Employee Participation Plan
• Employee Referral Program
• Commuting allowance
• Lunch meal voucher each day of attendance at our Milan offie
• Opportunities to take initiative and gain hands-on experience. Our motto: You learn by doing
• A vibrant international working environment
• Broaden your working experience in Europe, North America, and the Middle East.

By having bottom-up responsibilities and self-development opportunities, you will aim for significant impact and also maximise your potential. You will find yourself comfortable in our international team with high spirits working in a result-oriented and challenging environment. Last but not least, you will also have fun and more flavours are waiting for you to enjoy as part of the Bluerock TMS team!


How you will pave the way of your future with Blue Rock
Join us as a Customer Support Specialist (2nd Level) to handle more complex technical issues and provide advanced support to our customers . As a key member of our Support team, you'll work closely with the Director of Global Support to ensure seamless customer service and efficient resolution of technical issues. This role requires a deeper understanding of IT infrastructure, strong problem-solving skills, and the ability to collaborate with both the 1st level support and Dev Ops teams.


How you can make an impact:

• Advanced Customer Support: Guide customers through complex problem-solving processes and ensure satisfactory resolution of their issues.
• Technical Knowledge and Troubleshooting: Develop a thorough understanding of Blue Rock TMS products, services, and IT infrastructure (AWS and cloud-prem).
• Platform Monitoring and Communication: Facilitate communication, testing, and education for new releases and updates.
• Continuous Improvement: Provide feedback to the Director of Global Support on recurring customer issues and potential areas for improvement in support processes.

Our hiring process

• Hit Apply button
  
• 30 minute Join a 30 minute video call in the Introduction Interview
  
• Create a win-win: learn more about each other from multiple interviews
  
• Receive our job offer and prepare for your exciting journey with Blue Rock TMS!
  

Blue Rock TMS is an equal opportunities employer. We take pride in our diverse workforce and inclusive workplace. Within a small team of open-minded talents, we ensure an attractive learning environment that you are looking for!


Who you are and beyond:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in a technical support or IT role.
• Strong knowledge of AWS and cloud-prem IT infrastructure.
• Proficiency in JSON configurations and advanced business rules management (e.g., Open L).
• Familiarity with support tools and systems, such as ticketing and monitoring tools.
• Ability to handle stressful situations and manage customer expectations effectively.
• Strong problem-solving and analytical skills.
• High level of technical expertise and customer-centric mindset.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.

Share more about what you have and what you're eager to grow into:

• Excellent written and verbal communication skills in English; additional languages are a plus.
• Familiarity with the logistics sector.