Italy Job Openings

Pfizer

In-Market Service Ambassador Manager, Italy

Roma

FULL TIME

September 19, 2024

ROLE SUMMARY

The Meetings, External Engagements, & Travel (MEET) In-Market Service Ambassador Manager will be responsible for serving as the MEET POC for any escalations or non-standard requests for support in Italy. This role will oversee the HCP transactions to ensure contracts and payments are timely to the program and will present metrics on performance. The role will help business colleagues navigate the MEET supported areas to ensure the local business priorities are delivered.

This Manager will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally across the organization to help identify opportunities for continuous improvement that will allow the MEET organization to better serve its customers.

This role will be based in Italy, work with all MEET functions: regional operations team, payments team, Travel, T&E, Card and other Co E functions, and report directly to the Regional Service Ambassador Lead.

Serve as first-line for Business representatives who come to the MEET organization with issues, questions, or non-standard requests for support regarding HCP related activities, card support, travel, PT&E, payment issues, and other event needs
Responsible to resolve issues as possible or escalate to the applicable / accountable MEET function within service levels
Represent MEET as the face to the business for ad hoc requests
Work with local commercial colleagues to identify opportunities to improve the customer experience for healthcare providers and our internal customers in Italy
Standardize the customer experience to ensure alignment with global model while delivering local experience
Oversee MPA operational performance metrics and manage MPA budget guidelines
Track and triage issues and resolutions, providing reports to regional customer service leads
Drive MEET-related Change Management and Communication in Italy, in terms of policy, process, technology and vendor model
Provide updates to the business on events including MPA coordination, event metrics, post-event feedback, budget management, 3rd party coordination, and customer care.

BASIC QUALIFICATIONS

Strong customer service skills and mindset
Ability to manage multiple client stakeholders
Good organizational skills to coordinate and manage multiple priorities
Strong technical skills in managing transactions within a global system
Strong written and verbal communication skills enabling effective communication with all levels of management
Understanding of compliance/financial controls
Ability to present to senior leaders
Ability to work under pressure and ability to lead
High level of self-motivation, energy, and flexibility
Understanding of My Anti-Corruption Processes and Policies Policy (MAPP) terms and healthcare compliance policies
Strong interpersonal and organizational skills
Proficiency in PC skills (MS Excel, Word, Power Point) required
SAP / Ariba experience preferred
Ability to manage reporting needs for business, BU, Compliance, Audit, etc.
Highly focused on customer service
Understanding of the technology landscape that supports MEET
Strong analytical thinking and problem-solving skills

PREFERRED QUALIFICATIONS

Typical Years of Experience: 5+ years (3+ years with MBA / MS) of experience in accounting, compliance, or relevant function, preferably in a shared service with strong compliance controls
Minimum of bachelor’s degree in Business, Finance, or a related discipline
Fluency in English and Italian is a must; additional languages preferred
Strong customer service experience and stakeholder management experience
Strong compliance experience and financial or audit controls background
Demonstrated diverse leadership experiences including: the ability to influence and collaborate with peers,
Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
Previous experience with pharmaceutical companies is preferred
Comprehensive knowledge of meetings and events logistics and processing
Deep expertise and understanding of a large compliance related, customer facing operations team
Ability to engage with senior executives to influence decisions
Recognized as a leader who delivers strong financial and customer experience results
Project management & communications skills
Experience with Foreign Corrupt Practices Act transactions preferred

LAST DAY TO APPLY: October 2nd 2024

Purpose

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

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