Italy Job Openings
Affidea Italy
L1 Service Support Specialist - Turin - 01116
Turin
FULL TIME
August 7, 2024
Who we are:
Affidea is a highly successful pan-European medical service provider offering premium diagnostic imaging, cancer detection and cancer treatment services working only with state-of-the-art technology and experienced medical professionals. Operating a highly respected portfolio of medical centers across the continent, Affidea’s services are at the cutting edge of patient care – a lifeline to patients in need of its expertise. Affidea operates diagnostic and cancer treatment centers in 16 countries across Europe.
Overall objective
Work on maintaining and monitoring the computer systems and networks for our business. Solving L1 technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.
Responsibilities and tasks
- Entry point for in-country users. After receiving the IT support requests from end-users, his/her target is to classify/ prioritizes the incident, execute Triage activities and, if not sorted, assign it to the right Resolver Group: IT Application Support L2 team, IT Infrastructure Support L2 team (internal or external)
- Perform a first analysis, try to troubleshoot and resolve simple issues with software or hardware
- Walk colleagues or clients through steps to help them resolve their technical problems.
- Assist with password or login problems.
- Collaborate with Corporate Shared Service Teams
Qualifications
- University education in an IT discipline or equivalent experience
- Intermediate (B1) English
- Certifications are preferred, but not required.
Experience
- 2+ years of experience in a technical support role.
- Reporting tools knowledge
- Experience using Microsoft Office products
- Working knowledge and expertise with a variety of software, hardware, and applications.
- Willingness to solve IT problems and see projects/tasks through to completion.
- Analytical skills to study problems and records and identify solutions.
- Team-oriented attitude to help other colleagues and departments with technical problems.
- Strong interpersonal communication and relationship-building skills.
- Ability to manage time and effectively prioritize numerous tasks at one time.
Competencies
- English language -2
- Readiness to learn and develop – 4
- Incident Management -4
- Customer focus – 4
- Collaboration – 4
- Process management – 2
- Analytical thinking – 4
- Administration / maintaining documentation – 2
We Offer
We offer a full-time permanent contract.
New Job Alerts
MyFamily
Addetto/a vendite - Temporary Store - Aeroporto Torino Caselle
Caselle Torinese
PART TIME
November 20, 2024
View Job Description
Amazon Data Services Italy S.R.L.
Data Center Engineering Operations Technician
FULL TIME
November 19, 2024
View Job Description
Pandora Jewelry
Merchandise financial planning specialist
FULL TIME
November 19, 2024
View Job Description
Marriott International, Inc
Chef de Partie Turnante - Excelsior Hotel Gallia
FULL TIME
November 19, 2024
View Job Description
Looking for similar job?
Agilent Technologies Inc.
Field Service Engineer – Atomic Spectroscopy (Lazio & Southern Italy)
Roma
FULL TIME
August 20, 2024
View Job Description
thyssenkrupp nucera Italy Srl
Head of Erection, Commissioning and On-site Service Hub Italy
FULL TIME
August 26, 2024
View Job Description
Siegwerk Druckfarben AG & Co. KGaA
Head of Technical Customer Service - Flexible Packaging Italy (f/m/d)
August 18, 2024
View Job Description
See What’s New: Affidea Italy Job Opportunities
Affidea Italy
Infermiere/a in libera professione - Roma - ID 01162
Roma
FULL TIME
October 14, 2024
View Job Description
Affidea Italy
Medico prelevatore in libera professione - Affidea/CDC Cuneo - ID N° 01161
Cuneo
PART TIME
October 14, 2024
View Job Description
Affidea Italy
Medico prelevatore in libera professione - Affidea/CDC Casale Monferrato- ID N° 01119
Casale Monferrato
PART TIME
October 14, 2024
View Job Description
Affidea Italy
Biologo/Tecnico di laboratorio - Affidea/CDC Torino- ID N° 01160
Turin
FULL TIME
October 11, 2024
View Job Description
Affidea Italy
Receptionist - Affidea Medi Care Zelo Buon Persico (LO) - ID n° 01160
Zelo Buon Persico
FULL TIME
October 10, 2024
View Job DescriptionNew Job Alerts
MyFamily
Addetto/a vendite - Temporary Store - Aeroporto Torino Caselle
Caselle Torinese
PART TIME
November 20, 2024
View Job Description
Amazon Data Services Italy S.R.L.
Data Center Engineering Operations Technician
FULL TIME
November 19, 2024
View Job Description
Pandora Jewelry
Merchandise financial planning specialist
FULL TIME
November 19, 2024
View Job Description
Marriott International, Inc
Chef de Partie Turnante - Excelsior Hotel Gallia
FULL TIME
November 19, 2024
View Job Description