The European Food Safety Authority (EFSA), based in Parma, Italy

is looking for a

(Contract Agent, Function Group IV)

Please send us your application by no later than 9 September 2024 at 23:59 (local time), following the instructions in the ANNEX.

The purpose of this call is to establish a talent pool (reserve list) that may be used for the recruitment of staff when a position becomes available and will be valid until 31/12/2025. The validity of the talent pool may be extended.

• Participate to the success of IT service operations, collaborating in the effective service management and maintaining high levels of end-user satisfaction within a context where IT operation is completely outsourced.

• Design and implement automation to enhance the efficiency of IT service processes. Participate in Lean activities to reduce Business efforts and improve the Digital Workplace service delivery.

• Utilize IT service management (ITSM) tools to extract and manage data effectively. Develop and maintain informative dashboards and reports using tools such as Power BI to monitor and analyse EFSA IT service delivery performance.

• Collaborate with different EFSA teams to resolve complex issues and ensure smooth IT service delivery. Escalate and coordinate with subject matter experts or higher-level support teams when necessary.

• Facilitate the effective adoption of digital workplace technologies by providing training and guidance to end-users. Gather feedback to identify areas for improvement in user experience and process optimization.

• Stay abreast of and adapt to emerging technologies such as mobility, native cloud services, and AI/automation technologies relevant to the digital workplace. Support the implementation of these technologies within EFSA to enhance operational efficiency and service quality.

Parma is a lively city of around 200.000 inhabitants located in the Italian region of Emilia-Romagna and ranked as one of the most liveable cities in Italy. Its centre is rich in art, with architecture from different periods and plenty of parks. Parma is famous for its food, surrounding picturesque countryside and medieval castles. It is strategically located between major cities like Milano and Bologna and within reachable distance from ski resorts, seaside and mountains.

EFSA can offer the selected candidate a contract of 5 years with the possibility of renewal. If renewed for a second time, the contract will be for an indefinite period. More information can be found in the Notice on policy on the duration of staff contracts at EFSA.

The successful candidate will be recruited as Contract Agent Function Group IV with the basic salary starting from € 4.102 monthly, subject to an annual review of remuneration provided for in Article 64 and Article 65(1) of the Staff Regulations.

In addition to the basic salary, EFSA offers a range of benefits:

• Various allowances to which the successful jobholder may be entitled, such as a household allowance, expatriation allowance (16% of basic salary), dependent child allowance and education allowance. The salary is subject to a Union tax deducted at source and staff members are exempt from national taxation.
• Wide range of leaves (e.g. annual leave, parental leave, public holidays) and flexible working hours. Besides working in EFSA’s modern headquarters located in the heart of Parma, staff members are also offered the possibility to telework.
• A comprehensive welfare package including pension scheme, medical, accident and occupational disease insurance coverage, unemployment and invalidity allowance, and travel insurance. Further information regarding rights, benefits, obligations and conditions of employment can be found at the following links:

Staff Regulations

Frequently Asked Questions

Applicants are particularly encouraged to take into consideration the information on Pre and post-occupational activities.

• Be national of a Member State of the European Union, Iceland or Norway;

• Enjoy full rights as a citizen;

• Have fulfilled any obligations imposed by laws concerning military service;

• Be physically fit to perform the duties linked to the post;[1]

• Have a thorough knowledge of one of the EU official languages and a satisfactory knowledge of another EU language;

• Meet the character requirements for the duties involved.