MAIN RESPONSIBILITIES

• Work closely and assist the SPA Manager in establishing and maintaining budget and marketing objectives, operating criteria, highest standards of service.

• Ensure guest experience exceed expectations.

• Maximize SPA revenue, bookings and sales.

• Assure SPA premises and equipment are kept clean at all time ensuring guests and colleagues’ health and safety at all times.

• Actively promote the SPA and marketing activities set out by the SPA Manager and the Marketing department.

• Promote the sale of SPA Services and beauty products in conjunction with beauty treatments.

• Assist in the sales of accessories and cross related services and activities in the SPA.

• Responsibility for all payments made for beauty therapy treatments/products.

• Dealing with clients requests & needs efficiently and effectively.

• Ensure a high quality of service to guests and visitors at all times, understanding and anticipating guest needs exceeding expectations.

• Take appropriate action to resolve guest complaints as per SPA regulations.

• Take responsibility for stock control ensuring optimum stock levels at all times containing costs.

• Take responsibility for SPA bookings and accounting systems.

• Producing financial and statistical reports as requested by Manager.

• Take responsibility for opening and closing the SPA.

• Take responsibility for cashing up.

• Take responsibility for the accurate maintenance of SPA equipment and operating supplies, contacting promptly Maintenance and follow-up.

• Keep accurate records of suppliers and external maintenance companies visits.

• Record accurately details of all treatments taken for each client including clients preferences and information relevant to receiving SPA Treatments.

• Check guests health prior to receiving SPA Services or accessing the SPA adjusting treatment bookings accordingly.

• Contact SPA Manager regarding guests medical conditions, health needs or when taking medication.

• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.

• Ensure to be familiar with the emergency procedures and is in a state of preparedness for any emergency which may occur.

Meals in our Staff canteen; Uniform and laundry service; Tailored training programs; Company discounts on Armani shops.
Dipartimento: Spa
QUALIFICATIONS AND EXPERTISE

• Reading, writing and oral proficiency in English and Italian

• Previous experience in similar or related positions

• Excellent communication and organization skills

• Able to work calmly & confidently under pressure

Applicants must hold legal authorization to work in Italy at the time of application.
Contratto di lavoro: Tempo pieno, Tempo determinato
Benefit:

• Mensa aziendale
• Sconti sui prodotti o servizi dell'azienda
• Supporto allo sviluppo professionale

Disponibilità:

• Dal lunedì al venerdì
• Festivo
• Turni
• Weekend

Retribuzione supplementare:

• Maggiorazione lavoro festivo
• Quattordicesima
• Tredicesima

Esperienza:

• SPA Service Agent: 1 anno (Preferenziale)

Lingua:

• Inglese (Preferenziale)