Overview: Responsibilities:

• Maintain the site’s contact information, mailing and location addresses, telephone numbers, and website URLs.
• Notify application POC of information changes.
• Regularly review the list of users at the respective site and remove user access when the user has met any one of the following conditions:
  • No longer needs for the application
  • Has been suspended from using the application
  • Applicable user at that site
• Communicate with DMDC when system errors, issues, or downtime occur.
• Maintain site equipment and facility.
• Maintain daily operations by ensuring there is a minimum of two SSMs who can log in to the system without lapse of their DMDC certifications.
• Ensure certifications do not lapse for VOs by having them log in to the system monthly.
• Assist and unlock user accounts.
• Manage the SSM and VO list for the work site in Security Online.
• Manage and maintain the online Appointment Scheduler website for the work site.
• Ensure daily functions and routines of the ID Lab are accomplished, including but not limited to:
  • Ensuring CAC and USID supplies are available
  • SSMs and VOs are conducting business according to the instructions and current policies
  • Conduct fingerprint and lost ID overrides
• Generate monthly reports via Cognos, for DMDC submission.
• Ensure the system is prepared by accepting and opening CAC cardstock.
• Complete annual company and customer training requirements.
• Prepare monthly production metrics for submission to the Project Manager.
• Record labor hours daily.
• Other duties as assigned.

Qualifications:

• High school diploma or GED equivalent required.
• 6+ months of relevant work experience in a PSD office or as a Verifying Official.
• Interim Secret clearance to start.

• Must have the ability to obtain a secret clearance.
• Intermediate working knowledge of Microsoft Office Suite, i.e., Word, Excel, and Power Point.
• Extensive knowledge of RAPIDS and DMDC systems.
• Ability to communicate effectively orally and in writing, to interact with others, and to explain complex actions regarding a military member’s entitlements, allowances, or collections.
• Working knowledge of commonly used military terminology used within office settings.
• Ability to assist users and use appropriate grammar, spelling, capitalization, and punctuation in all official correspondence and work products.
• Working knowledge of standard office equipment, like computers, copiers, fax machines, scanners, and other office automation systems to perform a substantial range of office automation support.

Teleworking Permitted?: false