Japan Job Openings
Electrolux Professional Group
Customer Care Laundry System - Japan
August 16, 2024
Join Electrolux Professional Group - as
CUSTOMER CARE LAUNDRY SYSTEMS - JAPAN
Other functions you will interface with are: product management, laboratory, reliability and quality, purchasing, manufacturing and customer care.
For the highly performers, career progression is guaranteed in our international, fast-pace environ-ment.
CUSTOMER CARE LAUNDRY SYSTEMS - JAPAN
ABOUT THE JOB
In a team of 15 based in our historical Italian headquarters, you will work on the most innovative products of the Warewashing category. You will actively contribute to product development working alongside expert engineers.
Other functions you will interface with are: product management, laboratory, reliability and quality, purchasing, manufacturing and customer care.
For the highly performers, career progression is guaranteed in our international, fast-pace environ-ment.
ABOUT YOUR TASKS
The Commercial Organization in Japan is responsible for management of the Sales Channels and Service Networks. The Customer Care representative will have the responsibility to co-ordinate and follow-up After Market activities for Professional Foodservice, Beverage and Laundry products in the assigned Sales Region, at the same time boosting the sales values to be gained from the Customer Care Business.
The Commercial Organization in Japan is responsible for management of the Sales Channels and Service Networks. The Customer Care representative will have the responsibility to co-ordinate and follow-up After Market activities for Professional Foodservice, Beverage and Laundry products in the assigned Sales Region, at the same time boosting the sales values to be gained from the Customer Care Business.
- Provide after care service for existing and new dealers, service partners and customers.
- Generate revenue through the sale of a parts and detergents.
- Collaborate transversally with the different departments and resolve a various issues related to Customer Care internally.
- Provide a technical training for dealers, service partners and customers.
- Attend a project Customer Care related as necessary.
- Guarantees the implementation of customer care reporting and data collection to better customer experience.
- Builds and keep a solid relationship with dealers, service partners, customers and internal different departments.
ABOUT YOU
- Must have a minimum of a high school degree
- A minimum of 2 years of experience in a similar role
- Work experience in the manufacturing industry is a plus
- IT : MS office (Excel, Word, Power Point and Outlook)
- Language: Japanese (mother tongue) is must. English ability is a plus
- Demonstrate customer focus with business spirit, listening for customers
- Communicate effectively with good sense of contact
- Are able to manage stress and pressure, to be proactive and able to react quickly
- Analyze problems and situations and able to take decisions
- Adapt to change and doesn’t hesitate to be bold
- Know how to work in a team and develop transversal cooperation and is open-mindedness
- Demonstrate an ability to anticipate and plan and is organized & rigorous
REQUIRED COMPETENCES
ABOUT OUR BENEFITS:
- Customer Obsessed - you are focused on delivering value to the customers, both internal and external
- Trustworthy – you are accountable and deliver on your commitments. You welcome healthy debates and honest conversations. You are honest - especially about your mistakes and learn from your setbacks. You collaborate and enable others to deliver.
- Bold - You take action to deliver better outcome. You seek diversity and inclusion by actively pursuing diverse perspectives and creating an inclusive environment. You bring new ideas to the table and take risks with confidence, supporting courageous decision-making that inspires progress and growth.
- Sustainable – You consider the growth and development of our people to be as important as preserving our environment and take decisions that reflect our effort to build a better future. You always act ethically.
ABOUT OUR BENEFITS:
- Fair compensation and benefits package in line with the market
- Flexible hybrid workplaces that include remote and in-office roles
- Room to express your potential, develop and strengthen your competences
- Continuous learning opportunities
- Diversified, multi-cultural environment
About the Electrolux Professional Group
The Electrolux Professional Group is one of the leading global providers of food service, beverage, and laundry for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are manufactured in 13 plants in eight countries and sold in over 110 countries. In 2023, the Electrolux Professional Group had global sales of SEK 12bn and approximately 4,300 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com
The Electrolux Professional Group is one of the leading global providers of food service, beverage, and laundry for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are manufactured in 13 plants in eight countries and sold in over 110 countries. In 2023, the Electrolux Professional Group had global sales of SEK 12bn and approximately 4,300 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com
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