A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. Our team helps organisations improve their customer interface, service delivery, and middle and back office operations. We use customer insights and market analytics to help our clients make smarter decisions, integrate products and services, and optimise their customer operations to enable sustainable growth.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at Pw C needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the Pw C Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Pw C Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
5 year(s) of combined experience in Consulting and the Insurance industry

Preferred Qualifications:

Preferred Fields of Study:
Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration/Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management/Research

Preferred Knowledge/Skills:
Demonstrates extensive abilities and/or a proven record of success in operations management including:

• Operationalizing business strategies and transforming the value chain functions for Insurance clients from product development through supply chain, manufacturing, distribution and product service / support.

Demonstrates extensive-level abilities and/or a proven record of success as a team leader in Insurance Operations Strategy and Transformation and/or Service Operations.
Demonstrates extensive abilities and/or a proven record of success by:

• Contributing to the development of a business vision for Insurance companies, and managing complex business initiatives through the assessment, design and implementation of operational improvements, including people, process and technology changes.

Demonstrates extensive-level abilities and/or a proven record of success with managing the identification and addressing of Insurance client needs:

• Building, maintaining, and utilizing networks of client relationships;
• Delivering significant business results that reflects strategic and creative thinking, problem solving, individual initiative and the following abilities;
• Creating collaborative relationships with team members, fostering a productive teamwork environment;
• Leveraging diverse views to encourage innovation and help develop and grow team members throughout the course of every engagement by providing timely meaningful written and verbal feedback;
• Managing and conducting quantitative and qualitative benchmarking and primary and secondary analyses of large and complex operational and financial data;
• Communicating effectively in written and oral formats to various situations and audiences;
• Managing resource requirements, project workflow, budgets and status updates; and,
• Developing Insurance thought leadership and innovating operational consulting approaches and offerings.

Demonstrates extensive abilities and/or a proven record of success working with Insurance technologies that support the following processes including:

• Network optimization;
• Demand planning/forecasting;
• Sourcing;
• Maintenance;
• Enterprise asset management; and,
• Materials management.

Demonstrates extensive abilities and/or a proven record of success in analytics, modeling and business case development using Excel and other tools to support diagnosis/analysis of specific issues related to Insurance Operations (e.g. modeling end to end supply chain costs, inventory analysis, etc.).

Learn more about how we work: https://pwc.to/how-we-work

Pw C does not intend to hire experienced or entry level job seekers who will need, now or in the future, Pw C sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at Pw C without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. Pw C is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $100,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. Pw C offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance