A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. Our team helps organisations improve their customer interface, service delivery, and middle and back office operations. We use customer insights and market analytics to help our clients make smarter decisions, integrate products and services, and optimise their customer operations to enable sustainable growth.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at Pw C needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the Pw C Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Pw C Professional skills and responsibilities for this management level include but are not limited to:

• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Contribute technical knowledge in area of specialism.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• Navigate the complexities of cross-border and/or diverse teams and engagements.
• Initiate and lead open conversations with teams, clients and stakeholders to build trust.
• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
7 year(s) of combined experience in Consulting and the Insurance industry

Preferred Qualifications:

Preferred Fields of Study:
Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration/Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management/Research

Preferred Knowledge/Skills:
Demonstrates intimate-level abilities and/or a proven record of success managing efforts with identifying and addressing Insurance client needs in operations management including:

• Operationalizing business strategies; and,
• Transforming the value chain functions from product development through supply chain, manufacturing, distribution and product service / support.

Demonstrates intimate-level abilities and/or a proven record of success contributing to the development of a business vision for Insurance clients and managing complex business initiatives through the assessment, design and implementation of operational improvements, including people, process and technology changes.
Demonstrates intimate-level abilities and/or a proven record of success managing efforts for Insurance clients including:

• Delivering significant business results that reflects strategic and creative thinking, problem solving, individual initiative and the following abilities;
• Building, maintaining, and utilizing networks of client relationships;
• Managing and conducting quantitative and qualitative benchmarking and primary and secondary analyses of large and complex operational and financial data; and,
• Communicating effectively in written and oral formats to various situations and audiences.

Demonstrates intimate abilities and/or a proven record of success as a team leader:

• Building trusted and collaborative relationships with team members;
• Fostering a productive teamwork environment;
• Leveraging diverse views to encourage innovation and help develop and grow team members throughout the course of every engagement by providing timely meaningful written and verbal feedback;
• Managing resource requirements, project workflow, budgets and status updates; and,
• Developing Insurance thought leadership and innovating operational consulting approaches and offerings.

Demonstrates intimate-level abilities and/or a proven record of success working with Insurance technology that supports the following processes including:

• Network optimization;
• Demand planning and forecasting;
• Sourcing;
• Maintenance;
• Enterprise asset management; and,
• Materials management.

Demonstrates intimate abilities and/or a proven record of success in analytics, modeling and business case development using Excel and other tools to support diagnosis/analysis of specific issues related to Insurance Operations (e.g. modeling end to end supply chain costs, inventory analysis, etc.).

Learn more about how we work: https://pwc.to/how-we-work

Pw C does not intend to hire experienced or entry level job seekers who will need, now or in the future, Pw C sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at Pw C without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. Pw C is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $130,000 - $256,000, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. Pw C offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance