Japan Job Openings
Marriott International, Inc
Guest Services Agent
August 23, 2024
Job Number 24148717
Job Category Rooms & Guest Services Operations
Location The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
**Must have Japanese citizenship or Eligible work in Japan permit holder
POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
すべてのゲストのチェックイン、チェックアウト、部屋の割り当て、および部屋の変更/遅いチェックアウトのリクエストを処理します。支払いを確保し、ルームキーをアクティブ化または再発行します。料金が市場コードと一致していることを確認し、例外を文書化します。ゲストの請求書を確認および調整します。ゲストが利用可能な部屋を待っている場合は、適切なスタッフに通知します。ゲストにメッセージを通知します。コンピュータシステムで出発をクリアします。ハウスキーピングと連携して部屋の状態とゲストの懸念を追跡します。ゲストの書類や文書をファイルします。電話交換機を操作します。日次レポート、緊急リスト、およびクレジットカード承認レポートを実行し、確認します。ゲストに方向案内や情報を提供します。すべてのゲストからの電話、リクエスト、質問、または懸念に応答し、記録し、処理します。また、それぞれがゲストの満足のいく形で解決されたことを確認します。ゲスト/訪問者の交通手段を手配します。シフトの開始時と終了時に銀行の金銭をカウントし、確保します。ゲストの小切手を現金化し、すべての支払い方法、バウチャー、支払い、料金を処理し、お釣りを提供します。盗難の報告があった場合は、ロス予防/セキュリティに通知します。
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Job Category Rooms & Guest Services Operations
Location The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
**Must have Japanese citizenship or Eligible work in Japan permit holder
POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
すべてのゲストのチェックイン、チェックアウト、部屋の割り当て、および部屋の変更/遅いチェックアウトのリクエストを処理します。支払いを確保し、ルームキーをアクティブ化または再発行します。料金が市場コードと一致していることを確認し、例外を文書化します。ゲストの請求書を確認および調整します。ゲストが利用可能な部屋を待っている場合は、適切なスタッフに通知します。ゲストにメッセージを通知します。コンピュータシステムで出発をクリアします。ハウスキーピングと連携して部屋の状態とゲストの懸念を追跡します。ゲストの書類や文書をファイルします。電話交換機を操作します。日次レポート、緊急リスト、およびクレジットカード承認レポートを実行し、確認します。ゲストに方向案内や情報を提供します。すべてのゲストからの電話、リクエスト、質問、または懸念に応答し、記録し、処理します。また、それぞれがゲストの満足のいく形で解決されたことを確認します。ゲスト/訪問者の交通手段を手配します。シフトの開始時と終了時に銀行の金銭をカウントし、確保します。ゲストの小切手を現金化し、すべての支払い方法、バウチャー、支払い、料金を処理し、お釣りを提供します。盗難の報告があった場合は、ロス予防/セキュリティに通知します。
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
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