PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit .PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit .

【job description】
Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
Perform language translation and proofreading where necessary.
Respond and support players issues via chat and email, including but not limited to password resets and more.

・Fluent reading and writing skills in English.
・Fluent reading and writing skills in Traditional Chinese.
・Business level reading and writing skills in Traditional Chinese.
・Experience in translation and/or localization is appreciated.
・Passionate about the video game industry.
・Strong logical thinking.
・Customer service (nice to have) and/or video game, travel support, help desk, -technical support experience within an email contact center environment.
・Able to deliver excellent customer service via email and chat.
・Able to understand games from a gamer’s perspective.
・Capable of analyzing and solving information accurately and swiftly within guidelines.
・Possesses a team player mentality.

総労働時間：1週あたり40時間

Shift based: 11:00~20:00 or 12:00~21:00, 40 hours a week

契約更新期間：3ヶ月

2 full days off per week (shifts including working weekends and holidays)
・paid vacations

丸の内線「四谷三丁目」駅より徒歩3分、 JR「四谷」駅より徒歩7分

基本給：年俸 280万円 〜 320万円

固定残業代：なし

【一律手当】
全員に一律で支払われる通勤・皆勤・家族手当金額：なし
全員に一律で支払われるその他手当金額：なし

Annual Salary: 2.8M~3.2M JPY

【福利厚生】
・Social insurance (health insurance, employee pension, unemployment insurance, workers' accident compensation insurance)
・Collaborating with people creating innovative interactive entertainment.
・Dynamic and entrepreneurial culture.
・Video games focused environment.

喫煙所：なし（敷地内全て禁煙）

2 interview step + Language web test (10 min)

• Additional interview steps maybe included