Duties

• Inspects lodging rooms, buildings, grounds, parking lots and other areas such as offices, day rooms, hallways and storage areas for quality and quantity of work performed by all employees.
• Evaluates and updates all general room instructions to include: guest directories, fire evacuation procedures, equipment instructions, sundry price listings, and informational signage.
• Corrects publications as required.
• Reviews guest feedback, analyzes data, and informs Lodging Manager of issues or areas requiring correction.
• Tracks trends in performance and conducts hospitality specific training to improve overall guest service and compliance with established standards.
• Responsible for monitoring the Lodging Educational Institute training program in accordance with Air Force Lodging standards.
• Works with section supervisors to determine training needs.
• Tracks courses required to maintain or earn hospitality certifications.
• Oversees and manages the in-house training program.
• Oversees small study groups or self-directed studies as needed to complete lodging courses.
• Coordinates with Lodging Manager and Assistant Manager to establish and maintain budgets for staff development, incentives, and recognition items.
• Ensures completion of hospitality training required for certification with AH&LA/ Educational Institute.
• Coordinates with the Lodging Educational Institute to obtain training dates, materials, and instruction plans.
• Assesses the effectiveness of training standards in all areas of Lodging. Observes and reviews processes and performance in the workplace and adjusts training programs to address any performance shortcomings noted.
• Performs related duties as assigned.

Requirements

Conditions of Employment

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires the incumbent to complete a pre-employment drug screening and random testing thereafter.
• This position requires the incumbent to possess and maintain a valid state driver's license in on of the 50 US states or possessions to operate motor vehicles.
• This position requires the incumbent to work an uncommon tour of duty to provide coverage on evenings, weekends and holidays.
• The incumbent must be a U. S. Citizen or legal U. S. residents within the commuting area (50-mile radius) of Yokota AB, Japan

How You Will Be Evaluated

• Benefits
  
  
  Review our benefits
  
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  The documents you are required to submit vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employee, etc.). The below documents are required and must be submitted with your application:
  
  

  • Resume

  
  
  Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
  
  Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
  
  
  

  • Cover Letter
  • DD-214/ Statement of Service
  • Diploma/ GED
  • Disability Letter (VA)
  • License
  • Other (1)
  • Other (2)
  • PCS Orders
  • Professional Certification
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript

  
  
  As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
  
  NOTE: Documents submitted as part of the application package to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an in-sanitized version of the documents if you are selected to confirm your eligibility.


• How to Apply
  
  To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.
  
  The complete application package must be submitted by 11:59 PM (EST) on 09/12/2024 to receive consideration.
  
  To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
  
  Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  
  After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
  
  You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account or your application will be incomplete.
  
  It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
  
  Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant .
  
  To verify or check the status of your application, log into your USAJobs account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date of your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/ .
  
  

  Agency contact information

  Yokota NAF HR Office

  Email

  374fss.hro@us.af.mil

  Address

  Yokota Sustainment Services Flight
  374 FSS/FSCN
  Unit 5119, Bldg 316
  APO AP, AP 96328-5119
  US

  Next steps

  If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
  
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Clarification from the agency