•Meet and greet MB customers in a manner which is applicable with the brand standards and Al Mulla Group policies.•Assist the customers in selecting available brand models by undertaking a needs analysis.•Explain vehicle performance, products, features, and benefits according to the sales process.•Offer and accompany the customer in test driving vehicles according to the test drive process.•Ensure smooth completion of the sales contract and associated documentation.•Promote and up sell product and services.•Introduce finance and insurance products during the sales process and support implementation of finance and insurance campaigns.•Facilitate the F&I department in receiving sufficient customer information for a smooth handover.•Ensure that relevant paperwork, car registration and/or insurance documentation is completed according to the distributor policies.•Organize the hand-over of the vehicle according to the distributor policy.•Introduce the customer to the After-Sales department.•Handle customer complaints tactfully and promptly according to the distributor policies and escalate difficult cases immediately to the Supervisor/Sales Manager.•Gain expert product knowledge on features and accessories and update this regularly.•Maintain proper customer data quality using the company available operating systems.

•Strong negotiating and selling skills .•Good knowledge of sales process structure and technology .•Strong analytical skills to provide accurate reports .•Ability to manage the daily operation in smooth running .•Strong relationship management skills and intuition to client's needs .•Excellent team player while having the ability to also deliver and work independentl