Sr AFR Operations Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for Sr AFR Operations Specialist in Kuwait. In this specific you will develop and administer AFR Ops/CS plans and processes to deliver flow of goods and information across the customer’s global supply chain utilizing air transportation, maximizing profitability, and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies.
Join us in connecting people and improving lives!

In this Sr AFR Operations Specialist position

• You will act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
• You will ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues
• You will administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
• You will have to ensure the management of shipments in line with the customer service commitment.
• You will track, record, analyze and improve exceptions/operational irregularities
• You will be responsible for high shipment data quality
• You will implement necessary regulatory compliance procedures relating to commodity and locations for shipments
• You will route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits
• You will identify critical shipments and new business that needs extra support/hypercare
• You will answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
• You will execute tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations
• You will prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy
• You will investigate/supports invoice disputes
• You will resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
• You will resolve performance issues of suppliers, and propose solutions to improve performance
• May provide functional guidance, advice or training to less experienced positions
• You will use Industry sector or logistics specialist expertise in their day-to-day work

Now, here’s what we need from you.

• Bachelor’s Degree or equivalent.
• More than 4 years of experience within the same field
• Excellent communicator in English, both written and verbal.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html


Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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