Kuwait Job Openings
Dar Al Shifa Hospital
Support Services Call Center Coordinator
August 8, 2024
Purpose and Scope of the Job
To handle all incoming housekeeping and room services requests and to administer the day-to-day functions in a timely and efficient manner, ensuring the hospital is meeting its satisfaction objectives.
Main Duties and Responsibilities/Performance Standards
Management Responsibilities:
Qualifications, Competences and Skills
Education: Bachelor’s Degree or Diploma in Hotel Management
Experience: Minimum 2 years’ experience in Hospitality service industry
Language:
Performance Competencies
To handle all incoming housekeeping and room services requests and to administer the day-to-day functions in a timely and efficient manner, ensuring the hospital is meeting its satisfaction objectives.
Main Duties and Responsibilities/Performance Standards
- To handle the all-incoming requests from all the areas. Receive, log them and ensure that the request is acted on.
- To liaise with Maintenance department on maintenance request and sent request through SAP.
- To provide a courteous and efficient telephone manner according to DASH standard.
- Taking the bookings for the meeting rooms and follow up on necessary arrangements.
- To liaise with reception department regarding the guest requests and update them on the status.
- To ensure that room status changes are updated in SAP every time and where necessary communicated with admission department for the changes.
- To control the house keeping supplies and assist in the inventory procedure.
- To ensure that guest expectations are met or exceeded by providing an efficient, friendly and attentive service.
- Assists in the administration of the department by completing the necessary forms, documents and log books in a timely and accurate manner as directed.
- Handles the customer complaints if possible or reports to HOD.
- Make appropriate suggestion and recommendation to HOD for the general improvement of the section.
- Polite and professional in any situation where the image or regulation of the hospital is represented.
- Contributes to moral and team spirit of the hospital by maintaining effective relationship with colleagues.
- Updating of day today/weekly/Monthly departmental reports
- Ensures quality and patient safety practices are followed.
- Provides or promotes people centered care.
- Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
Management Responsibilities:
- Record and filing of all the support service-related documents.
- Create maintenance notification in SAP and follow up.
- Follow up on support services related purchasing request.
- Managing the real time room status update on SAP
Qualifications, Competences and Skills
Education: Bachelor’s Degree or Diploma in Hotel Management
Experience: Minimum 2 years’ experience in Hospitality service industry
Language:
- English and Arabic
- Write routine reports, correspondence, summaries, and reports in English using prescribed format.
- Ability to speak effectively in English before groups such as customers or employees
Performance Competencies
- Good language skill, ability to read and write.
- Positive approach to the customer service.
- Follow the polite and courteous telephone manner.
- Should be active and show the initiative.
- Executive housekeeper
- Dietary department
- Admission Department
- Nursing
- Maintenance
- HR
- Purchasing
- Candidates who are available in Kuwait and possess a valid and transferable visa in Kuwait will be preferred.
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