Position

Job responsibilities

• Reflects the Company image in terms of standing and ensures that the team is aligned as well
• Is responsible for the keeping his/her team up-to-date with regard to the course of the department under his/her responsibility
• Is responsible for the sales maximization of his/her department and the achievement of the purposes, collaborating with the Store Manager
• Is responsible for sharing periodical sales analysis in order to optimize the products re-order activities, always liaising with the Store Manager
• Is responsible for keeping the department organized and tidy, according to the Loro Piana standards

• Keeps excellent relations with customers and ensures a high level of customer satisfaction, informing the Store Manager about VIP/Top clients
• Guarantees excellence in the welcome services and supervises the sales of his/her department in order to maintain the customer satisfaction and the qualitative standards required by Loro Piana
• Ensures that the post-sale service are managed with the same qualitative standard of sales in order to satisfy and enhance customers loyalty, always promoting the Brand image

• Supports the Store Management team in the creation of a positive working environment and coordinates the activities in order to constantly have a motivated and competent sales team
• Supervises the team activities and ensures that the customer service is in line with the standard of the Company standards of excellence
• Assist management in mentoring and leading existing team and to develop and identify new talent to ensure and create a best in class service & selling environment.
• Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as the unique Loro Piana coaching and performance app
• Establishes quantitative and qualitative goals and follows their realization through result analysis, monthly check of the activities and preparing yearly evaluations
• Realizes the planning, organizes and plans the activities, arranging the department team in order to cover the expected workload
• Ensures that the team under his/her responsibility respects all the internal procedures

Skills development opportunities

• Relevant previous work experience in a luxury boutique
• Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills
• Passion and high motivation for Loro Piana products and Brand
• Deep knowledge of the clothing and accessorize in luxury