Tuesday 17 September 2024 £0 - £0 .

• Helping prepare responses to the regulatory bodies including CAA, Ba Fin, IVASS.
• Effective and timely handling of complaints while meeting the internal polices of SWE and the reasonable interests of customers.
• Work with our business partners to investigate and resolve customer complaints as required.
• Maintaining contact with all parties involved, including the CAA, Ba Fin, IVASS and other regulators as well as with our in-house legal department, our external lawyers, the actuarial team, and other decision-makers of the company.
• Ensuring that our customers are treated fairly.
• Ensuring customers receive timely resolution of their complaint or are kept informed for the reasons or any delay.

• A proven track record of working in a similar role within Financial Services, particularly the Insurance industry
• Experience of working in a Customer services role within Life Insurance
• General knowledge about products, legal frameworks and services
• Good organisational skills
• Excellent communication skills, with the ability to empathise with a customer perspective
• Proficient in English and German. Italian and French would be a plus
• At ease with standard MS Office (Word, Excel, Power Point, Outlook etc.) and Adobe tools. Willing to learn and use more specific IT tools (including In-house software)
• Open minded, able to demonstrate key behavioural capabilities including teamwork, ownership, agility, proactivity and innovation
• Keen to suggest new ideas and implement pragmatic and workable solutions.
• Positively influence others by demonstrating Lloyds Banking Group values and behaviour and encourages this in team members.

• A discretionary performance related bonus.
• Cash allowance to reflect lunch vouchers and private medical contributions
• Pension scheme
• Annual and special leave according to the collective labour agreement of the insurance sector.