Luxembourg Job Openings
Sogeti, part of Capgemini
Medior Support Engineer level 2 (Microsoft, Luxembourg)
FULL TIME & CONTRACT
October 9, 2024
YOUR ROLE
As a Support Engineer Microsoft level 2, you will be responsible for providing technical support to the customer using Microsoft products, ensuring timely resolution of complex issues while maintaining high levels of customer satisfaction. You will be in charge of troubleshooting, diagnosing, and resolving technical problems and deliver valuable solutions.
- Troubleshooting and resolving issues, working closely with customers to understand the root cause of the problem.
- Diagnosing and troubleshooting technical issues by analyzing system configurations, logs, and error messages.
- Creating and maintaining internal and external knowledge base articles to improve problem resolution efficiency.
- Working closely with other teams (e.g., development, product management, and quality assurance) to improve products based on customer feedback and field insights.
- Staying updated with new Microsoft product features, enhancements, and updates.
- Strong knowledge in Microsoft environment especially Office 365.
- Strong knowledge with SCCM, Intune, Jamf is an asset.
- Capacity to work in a team and autonomously.
- Ability to work under pressure and meet tight deadlines.
- Fluency in English is required. Any other additional languages is an asset.
- Master's degree in computer science, information technology, or a related field + 5 years of experience as a systems or infrastructure engineer..
At Sogeti, we have a modern, human centric approach to promoting, assessing and ensuring future high performance. We support and guide you at every step of your career with continuous feedback and conversations. We’ll always make space to check in and discuss your growth and readiness for promotion.
We encourage flexibility when it comes to when and where people get their work done, allowing a better work-life balance and greater empowerment. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances.
We offer access to one of the best digital learning packages in the market to improve both your soft and hard skills. Encouraging you to be curious and accountable for your skills development. Our learning offers are world class and free to every employee across the globe. Access all learning assets and curated programs from business experts, plus content from leading partners including Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.
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