COMPANY DESCRIPTION
The Salvation Army in Malaysia is in the business of changing lives. Since 1938, we have been serving the underprivileged community in Malaysia without discrimination.
Today, The Salvation Army in Malaysia has a comprehensive network of social services to meet a wide range of needs in our community. We provide residential homes for children and the elderly, hostels, family support services, daycares, tuition centres, a refugee help centre and emergency relief services in times of crisis.
Website: https://www.salvationarmy.org/malaysia

DESIGNATION : Administrative Assistant

RESPONSIBILITIES
Donation Processing and Data Management

• Assist in receiving, recording, and processing incoming donations.
• Support donation processing through manual banking procedures and post office drops when necessary.
• Ensure the donor database is updated with detailed and accurate records of all received donations.
• Support the reconciliation of donation records with financial statements on a regular basis.
• Assist in the preparation and submission of donation-related reports, documentation, and records to the Finance Department.
• Collaborate with the Centre Admin to address donation-related inquiries and facilitate smooth handling of donation processes and data entry.
• Maintain organized records of donation-related documents for easy access and retrieval.

Donor Relations Support

• Support as the main point of contact for donor inquiries, ensuring prompt and courteous responses to address donor queries and concerns effectively.
• Support in preparing and timely distributing monthly receipts and thank-you letter to donors, ensuring their contributions are promptly acknowledged.
• Assist in maintaining detailed records and facilitating the distribution of donations to centers, ensuring accurate allocation.
• Collaborate with Centre admin to support donation-related activities and initiatives, ensuring smooth coordination.
• Ensure compliance with legal and regulatory requirements regarding donation
• Provide support and actively engage in fundraising events and appeals.

General Administrative Duties

• Handle incoming calls and manage both incoming and outgoing mail within the
• Provide translation support for documents, correspondence, or communications as required, specifically into Chinese.
• Undertake additional projects and specific duties as assigned by the management as needed.

QUALIFICATIONS
Qualifications and Skills:

• Minimum Diploma in Business Administration, Public Relations, or a related field.
• Recent graduates are encouraged to apply! We are willing to provide on-the-job training for qualified candidates with a strong academic background and a willingness to learn.
• Familiarity with donor database management software (e.g., Blackbaud Raiser's Edge 7) is a plus, but we are open to training the right candidate.
• Experience in data management and reporting is preferred, but not required.

OTHER INFORMATION
Other Competencies:

• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to work effectively both independently and as part of a team.

Duty hours:

• The total working hours are 45 hours per week.
• Mondays to Fridays : 8:30 am 5:30 pm (inclusive 1 hour lunch break)
• Flexibility in the working schedule is required when necessary.

Location:
The Salvation Army RHQ
No.26, 3rd Floor Bandar Puteri Jalan Puteri 4/2 Puchong, 47100 Selangor Malaysia.