Malaysia Job Openings
Pride Professional Sdn Bhd
Air Key Account Customer Service Specialist
FULL TIME
November 3, 2024
Our client is a leading International Freight Forwarding MNC, located in Bayan Baru. Currently seeking air-freight talent to support their business expansion.
- Respond to customer inquiries in a timely manner as the first point of contact.
- Process customer orders and manage routings effectively.
- Collaborate with internal and external customers to create exceptional service experiences.
- Coordinate air freight shipments and transportation arrangements.
- Book services with co-loaders for import and export operations.
- Handle import/export permit declarations and customs clearance.
- Keep the pulse on customer satisfaction and seek improvements.
- Manage expectations for key accounts and VIP customers.
- Build and maintain rapport with customers to meet their needs.
- Work with teams on corrective and preventative actions as needed.
- Help craft and create customer-specific KPI reporting and scorecards.
- Prepare billing documents accurately and efficiently.
Pay: RM3,500.00 - RM5,500.00 per month
Benefits:
- Additional leave
- Health insurance
- Opportunities for promotion
- Professional development
- Day shift
- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus
- Air Customer Service Operation: 1 year (Required)
- English (Preferred)
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