Malaysia Job Openings

Pride Professional Sdn Bhd

Sales Support Specialist

Klang

FULL TIME

October 23, 2024

Pride PRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.
Our client is a leading International Freight Forwarding MNC, located in Bukit Tinggi, Klang. Currently seeking logistics talent to support their business expansion.
  • Collaborate closely with the Sales team to gather freight rates and service options from carriers, liners, and agents, ensuring timely and accurate quotations.
  • Serve as the primary point of contact for customer pricing inquiries, providing clear and detailed responses tailored to their specific needs.
  • Coordinate with internal departments (Operations, Customer Service, Finance) to ensure smooth execution of new business and seamless handover post-sale.
  • Prepare and manage sales quotations, ensuring they are accurate, competitive, and in line with company standards.
  • Follow up on open quotations with customers, providing clarifications and supporting the Sales team in converting quotes into bookings.
  • Establish strong working relationships with carriers, agents, and vendors to negotiate competitive rates and secure the necessary capacity for customer shipments.
  • Handle first-level customer concerns or escalations, working with internal teams to resolve issues efficiently and maintain high levels of customer satisfaction.
  • Track, update, and maintain all sales activities, pricing agreements, and customer data within the company’s CRM system.
  • Support the Sales team by preparing sales performance reports, tracking KPIs, and analyzing quote conversion rates to assist in strategic decision-making.
  • Assist in business development by identifying potential upselling and cross-selling opportunities, providing value-added solutions to customers.
Job Type: Full-time
Pay: RM3,000.00 - RM5,000.00 per month
Benefits:
  • Additional leave
  • Health insurance
  • Opportunities for promotion
  • Professional development
Schedule:
  • Monday to Friday
Supplemental Pay:
  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Yearly bonus
Experience:
  • Sales Support: 1 year (Required)
Language:
  • English (Required)
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