Malaysia Job Openings

Pride Professional Sdn Bhd

Key Account Specialist

Klang

FULL TIME

October 23, 2024

Pride PRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.
Our client is a leading International Freight Forwarding MNC, located in Bukit Tinggi, Klang. Currently seeking logistic talent to support their business expansion.
  • Serve as the primary point of contact for key accounts, managing day-to-day inquiries and ensuring timely responses to customer requests.
  • Obtain and provide competitive freight rates from carriers, liners, and agents to meet customer needs.
  • Deliver tailored supply chain solutions that optimize cost and efficiency for customers, supporting their business objectives.
  • Proactively identify opportunities to upsell and cross-sell additional services, such as warehousing, customs brokerage, and value-added services.
  • Build and maintain strong, lasting relationships with customers, becoming their trusted advisor for all logistics and freight forwarding services.
  • Monitor shipment status, troubleshoot potential issues, and ensure smooth end-to-end delivery for customers.
  • Address and resolve any customer escalations promptly, working with internal teams to provide the best possible outcomes.
  • Regularly communicate with customers to assess their needs, understand their business goals, and identify areas for further collaboration.
  • Prepare and present reports on account performance, KPIs, and revenue generation for review by the management team.
  • Stay up-to-date on market trends, industry regulations, and carrier pricing structures to provide sound advice to customers and drive business development.
  • Assist in preparing contract renewals and negotiating favorable terms to retain and expand existing business relationships.
Job Type: Full-time
Pay: RM4,000.00 - RM7,000.00 per month
Benefits:
  • Additional leave
  • Health insurance
  • Opportunities for promotion
  • Professional development
Schedule:
  • Monday to Friday
Supplemental Pay:
  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Yearly bonus
Experience:
  • Air or Sea Customer Service Operation: 3 years (Required)
Language:
  • English (Preferred)
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