Application Support Analyst

Job Summary

You will be supporting the Sophis application for the Equity Derivatives business. This is a critical application which delivers overnight and intraday Risk Limits and Valuations for the Front Office.

You will be responsible for maintaining stability and availability of the application, as well as continuous software releases to add features and enhancements. In addition, you will be responsible for overseeing the integrity of the data quality derived from our official EOD Market Data and positions which are priced by our Model Library.

Job Description

• Monitoring the EOD batches and act immediately to identify the root cause for job failures and remediate.
• Monitor via ITRS Dashboard to ensure health of Application.
• Ensure timely delivery to downstream consumers (Front Office).
• Drive improved stability and higher quality of data delivered to Front Office.
• Document new issues that occur and maintain/enhance existing documentation to ensure consistent steps performed for known issues.
• Coordinate between several groups to remediate issues (Support, Development, Analytics, Quants).
• Investigate pricing failures and resolve issues utilization various skills including SQL, Unix, Windows.
• Develop scripts to automate processes using Powershell and other scripting languages.

Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

MYS - Unknown location [DO NOT USE]:Kuala Lumpur

City:

Kuala Lumpur

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-10-11

Application Deadline:

2024-11-26

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Job ID R-0000102748