• Well versed with the end-to-end of the APAC Immigration process flow from reviewing documentation right up to approval and communication to Clients.
• Able to draft immigration application in accordance to the documentations received from Client in respective regions immigration portal and accordance to the agreed timeliness.
• Maintain Clients information in Fragomen’s databased with high level of data accuracy and confidentiality.
• Save and upload case related documents and government’s decision onto Fragomen’s database.
• Constant engagement with the Senior Associates and Lawyers in ensuring Client’s immigration needs are managed with utmost importance.
• Technically savvy on the end-to-end operational workflow and act as the subject matter expert of the function / department.
• Managing operational risk, including its identification, assessment, mitigation and reporting in accordance to the Operational Risk Management framework by ensuring potential impact to the business.
• Constantly review functions operating procedures and ensure all details are sound in accordance to the agreed operating model and regulatory requirements.
• Provide guidance and support to the team members as and when required and foster a collaborative and productive work environment.
• Encourage ways for improving service / adding value / reducing costs in line with business goals and support initiatives originating from the team.

• Always delivers the highest level of Client services by seamlessly anticipating and responding to needs and functioning as a trusted business partner. Versatile and agile.
• Learned in the technical and functional areas impacting Clients and striving to achieve expertise and apply best practices. Produces a thorough and accurate work product with attention to detail.
• Demonstrates strategic thinking in developing solutions for Clients, being creative and innovating whenever and wherever possible.
• Problem situations and proactively identified, resolved and escalated to give maximum Client’s experience and appropriate measures are taken to improve quality and prevent reoccurrences.

• Delivers high quality work product in a timely fashion. Can effectively manage time relative to individual, Firm and Client’s needs.
• Ensure effective workflow management in order to meet agreed timeliness and quality levels, checking and maintaining effective resource utilisation at all times.
• Ensure all operational related work are completed in accordance with the established procedures and standards.
• Work well independently and complete assigned tasks in the established timeframe, complete regular assignments without reminders or additional requests.
• Able to plan, organize and resource a project and deliver results consistent with Firm standards.
• Demonstrates initiative in assuming responsibilities and ensuring efficient utilization of skills and time.
• Aware of the financial big-picture and how individual and team performance impacts the Firm’s profitability.

• Generates clear, well-organized written work-product internally and externally.
• Able to effectively express oneself verbally in an articulate and polished manner.
• Strong listening and communication skills to influence and achieve objectives.
• To ensure all communication from the group and senior leadership team are cascaded to the team accordingly.

• Effectively collaborates in a team setting and promotes teamwork. Dependable, Open and Connected.
• Global and curious mindset. Possesses willingness to share knowledge and talents across the team and act as the ambassador for the Firm.
• Demonstrates self-awareness and emotional intelligence.

• Has minimum five year’s experience in executing / processing Corporate Immigration related activities and exposure in shared services operational environment.
• Possesses personable, interpersonal skills to communicate effectively at all levels in person, by phone, VC and by email; with the ability to defuse and resolve conflict where tact and diplomacy are required
• Demonstrates the ability and flexibility to prioritize and balance competing demands and meet deadlines in a fast-paced, high volume professional services environment
• Proactively takes responsibility for all delegated work and projects and follows through to completion
• Demonstrates highest accuracy and attention to detail in all work produced
• Demonstrates advanced technology skills, including Microsoft office, ticketing and time tracking systems
• Demonstrates ability to work harmoniously with all stakeholders
• Demonstrates commitment to excellence in the workplace
• Role-models workplace behaviour that is consistent with the firm’s Mission, Core Values and Strategic Objectives.