• Well versed with the end-to-end of the APAC Immigration process flow from reviewing documentation right up to approval and communication to Clients.
• Draft immigration application in accordance to the documentations received from Client in respective regions immigration portal and accordance to the agreed timeliness.
• Maintain Clients information in Fragomen’s databased with high level of data accuracy and confidentiality.
• Save and upload case related documents and government’s decision onto Fragomen’s database.
• Constant engagement with internal stakeholders in ensuring Client’s immigration needs are managed with utmost importance.
• Technically savvy on the end-to-end operational workflow and act as the subject matter expert of the function / department.
• Problem situations are proactively identified, resolved and escalated to give maximum Client’s experience.
• Delivers high quality work product in a timely fashion. Can effectively manage time relative to individual, Firm and Client’s needs.
• Ensure effective workflow management in order to meet agreed timeliness and quality levels, checking and maintaining effective resource utilisation at all times.
• Ensure all operational related work are completed in accordance with the established procedures and standards.
• Work well independently and complete assigned tasks in the established timeframe, complete regular assignments without reminders or additional requests.
• Effectively collaborates in a team setting and promotes teamwork. Dependable, Open and Connected.

• Has minimum 1 to 2 year’s experience in executing / processing Corporate Immigration related activities and exposure in Shared Services Operations environment.
• Possesses personable, interpersonal skills to communicate effectively at all levels in person, by phone, VC and by email.
• Demonstrates the ability and flexibility to prioritise and balance competing demands and meet deadlines in a fast-paced, high volume professional services environment.
• Proactively takes responsibility for all delegated work and follows through to completion.
• Demonstrates highest accuracy and attention to detail in all work produced.
• Demonstrates advanced technology skills, including Microsoft office, ticketing and time tracking systems.
• Demonstrates ability to work harmoniously with all stakeholders.
• Demonstrates commitment to excellence in the workplace.
• Role-models workplace behaviour that is consistent with the firm’s Mission, Core Values and Strategic Objectives.