• Manage all after-sales operations, ensuring efficient service delivery
• Lead and supervise a team of engineers, providing guidance and support in their daily activities
• Execute the company strategic, direction for after-sales services, achieving KPI related to sales, profit and customer care
• Maintain strong relationship with customers, ensuring their needs are met and issues are resolved promptly
• Collaborate effectively with suppliers to ensure timely parts and service supports
• Evaluate and monitor the performance of engineers, providing feedback and opportunities for improvement
• Continuously seek to enhance the working environment and operational process

Job Requirements:

• Bachelor or Master degree in Electrical Engineering, Mechanical Engineering or related field
• More than 10 years of relevant experience in industries providing machinery sales and service
• Strong management skills, with experience leading technical teams
• Excellent management skills, with experience leading technical teams
• Understanding of technology and applications in after-sales service
• Strong communication skills, both verbal and written in Malay and English

Job Types: Full-time, Permanent
Pay: Up to RM11,000.00 per month
Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Machinery sales and service: 10 years (Preferred)
• Service Engineer: 5 years (Preferred)