Malaysia Job Openings

XCL Education Malaysia

Bilingual Call Centre Representative (Mandarin)

FULL TIME

October 31, 2024

The position forms an integral part of the Leads qualifications support team strategy which provides XCL MY schools a complete customer engagement through its omni-channel centre (outbound calls, online chat, social, inbound and others).
Key focus of the role is toe lead a team of contact centre agents to engage with potential and existing parents through its omni-channel centre to identify genuine sales leads for delivery to, and conversion by, our campuses admission teams while maintaining strong focus on providing a high-quality customer experience.
Key Responsibilities

Cold call people using a given phone directory to sell products.
Answer incoming calls from prospective customers.
Use scripts to provide information about product’s features, prices, etc. and present their benefits.
Ask pertinent questions to understand the customer’s requirements.
Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
Record the customer’s personal information accurately in a computer system.
Deal with complaints or doubts to safeguard the company’s reputation.
Go the “extra mile” to meet sales quota and facilitate future sales.
Keep records of calls and sales and record useful information.

Job Type: Full-time
Pay: RM3,500.00 - RM4,000.00 per month
Benefits:

Opportunities for promotion
Professional development

Schedule:

Monday to Friday

Supplemental Pay:

Commission pay

Education:

Diploma/Advanced Diploma (Preferred)

Experience:

Call Center: 1 year (Required)

Language:

Bahasa (Preferred)
English (Required)
Mandarin (Required)

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