Malaysia Job Openings

EPS Ventures Sdn Bhd

Contact Centre Executive (Inbound Calls)

Kuala Lumpur

FULL TIME

October 15, 2024

Client Industry: Insurance/shares services
Location: TRX
Key Responsibilities:

Deliver world class customer service via telephone
Provide a polite, professional and accurate response
Manager customer's expectations and display ownership for customer's requests
Liaise with appropriate departments to resolve issues brought up by customers
Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
Undertake any other works and duties allocated by management as and when required

Key Requirements:

At least Diploma or Degree in any field from a recognized college or university
Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.
Preferable someone who have 1 year working experience in inbound calls from Insurance industry.
Experience in handling international calls will be an added advantage.
Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage.
Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
Pleasant, patience and self-discipline.
Successful candidates will be provided with comprehensive training in Malaysia and/or Singapore.
Preferable someone who located within KL area.

Job Type : Permanent and Contract position is available
Job Types: Full-time, Permanent, Contract
Contract length: 12 months
Pay: RM2,800.00 - RM3,500.00 per month
Schedule:

Monday to Friday

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