Malaysia Job Openings

OCBC Bank

WALK-IN Customer Service Executive (Contact Centre) 15 Nov 2024

Kuala Lumpur

FULL TIME

November 6, 2024

WALK-IN Customer Service Executive (Contact Centre) 15 Nov 2024 - (240001NH)

[Walk-in Interview] Customer Service Executive (Contact Centre)
Date: Friday, 15 November 2024
Time: 9.00am - 12.00pm and 2.00pm - 4.00pm
Location: 4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT station)
Services
  • To attend to inbound calls enquiries over various range consumer financial products and services
  • To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries.
  • To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette
Quality Assurance
  • To achieve first call resolution where possible and follow up with customers on unresolved issues.
  • To perform after call duties and quality assurance in accordance to the set procedures with zero defect
  • To consolidate and provide customer’s feedback to respective business partners for improvements and enhancements
Alternative Channels and Cross-Selling
  • To introduce and create customer awareness on self-service/automated banking channels
  • To cross-sell bank products and services when appropriate
Compliance
  • To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank
Qualifications
  • Degree Holders – related working experience preferred; however, fresh graduates are welcomed to apply; diploma holders – minimum of 1 year of working experience in Contact Centre and /or Consumer Financial Services (Banking)
  • Possess customer centric / strong customer service mindset
  • Committed and a good team player with willingness to step into a leadership role
  • Independent and resourceful with the ability to thrive under pressure
  • Meticulous, well organized and has the ability to solve problems
  • Able to multitask and manage time effectively
  • Willing to work on shift rotations (24/7) which includes Public Holidays
Primary Location: Malaysia-Kuala Lumpur-Kuala Lumpur
Job: Customer Service Executive
Organization: MAL E2P - Contact Centre - Hub (DH)
Schedule: Permanent

Job Posting: 06-Nov-2024, 1:27:23 AM
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