C.H. Robinson is seeking a Branch Process Improvement Manager (BPIM) based in Kuala Lumpur, Malaysia. In this role, you will have a critical role to lead quality control, improvement, and implementation of process initiatives across the operations in a Global Forwarding branch. You will work closely with regional operational management and branch modal leaders to ensure a cohesive approach is being followed across all processes, performance, analytics and implementations within the branch. Moreover, you will have accountability for continuous improvement to meet all operational standards driven by the broader Regional Operations program as well as branch and regional specific initiatives as assigned. This includes measuring performance, developing branch improvement plans, driving structure and process uniformity and collaboration and input on global, regional and branch initiatives.

This role reports to the GM but is closely aligned and accountable to Regional Operations team.

DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Quality Control:

• Audit operational branch employees to SOPs and checklists

• Create and deploy intensive and structured plan to develop new hires

• Represent progress, status, and suggested adjustments for internal process improvement measures

• Ability to be a team project/task participant and/or key owner

• Leverage analytics, metrics, and other tools to identify quality issues and opportunities

• Leverage Corporate Training opportunities in the branch and collaborate on branch level training tools and programs

Quality Improvement:

• Using analytics, observation, and collaboration with modal managers, Identify and recommend optimization opportunities and solutions within the branch

• Develop, deliver, and maintain branch improvement plans

• Re-train operational team members based on audit findings, dashboard results and other regional or global metrics results

• Publish the branch quality and efficiency performance against regional or branch goals

• Share knowledge of systems functionality with various levels of branch personnel to drive operational efficiency and progress

• Interface between Operational Team, Corporate Operations, Corporate/Regional Training and Technology to drive process improvements and/or system enhancements

• Lead quality and efficiency improvement initiatives

• Participate and provide feedback related to systems enhancements (UAT)

• Create, monitor, and update project plans, deliverables, and executive summaries as applicable

Quality Implementation:

• Support Implementation of new business and process

• Drive adoption of systems enhancements as well as branch improvement plans

• Ability to execute and explain most operational processes specific to Modal area of expertise as SME

• Ensure Customer SOPs are configurable to standard SOPs leveraging optimal processes and technologies and does not conflict with company standards

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS
Required:

• High School diploma

• Minimum 5 years of industry experience or equivalent knowledge

• Strong modal product knowledge
• Fluency in any of the local languages and English

Preferred:

• Bachelor’s degree from an accredited college or university

• Ability to collaborate and align across functional and geographical boundaries to achieve results

• Proficient in Microsoft Office Suite of programs

• Skilled in process analysis

• Data driven

• Can understand and communicate complex processes to a varied audience in a simple way

• Ability to influence without direct authority

• Effective listener and communicator with strong technical writing skills

• Detail oriented, Organized and Operationally focused

• Proven ability to multi-task and keep stake holders informed

• Ability to create strong working relationships with all organizational teams

• Values a diverse and inclusive work environment

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.