We are seeking motivated and customer-focused talents to join our team as Call Centre Agent. The role focuses on addressing customer inquiries with professionalism to ensure customer satisfaction.

• Location: Iskandar Puteri, Johor Bahru
• Working Days: 5-6 Days/Week (9 Hours/Day)
• Comprehensive on-the-job training will be provided.
• Remuneration package includes a basic salary, allowances, incentives, and bonuses.
• Transport and accommodation are provided.

Responsibilities:

• Manage incoming inquiries from customers, including calls, live chats, and emails.
• Handle customer complaints or feedback professionally and escalate them to relevant departments if necessary.
• Provide excellent support to customers by giving accurate information.
• Work closely with the team to meet the required KPIs and SLAs.
• Demonstrate proficient typing skills.
• Strong computer literacy.

Requirements:

• At least an SPM qualification is required.
• Proficiency in any 2 of the following languages: English, Bahasa Malaysia, Mandarin, Cantonese.
• SPM / College fresh graduates are welcome to apply.
• No experience is required; on-the-job training will be provided.

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Agensi Pekerjaan Jobbuilder Sdn Bhd
JTKSM143B
Recruitment Consultant: Jaron Chai, jaron@jobbuilder.com.my
Job Type: Full-time
Pay: RM2,500.00 - RM4,000.00 per month
Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Application Question(s):

• What is your expected salary?
• What's your notice period required to give your current employer?
• What languages are you fluent in?

Language:

• Mandarin (Preferred)
• Bahasa Melayu (Preferred)
• English (Preferred)
• Cantonese (Preferred)