Malaysia Job Openings
SRG ASIA PACIFIC SDN BHD
CUSTOMER CARE CONSULTANT (LIVE CHAT) AUGUST INTAKE
Kuala Lumpur
FULL TIME
September 13, 2024
- Professionally Interact with Astro customers via Whats App to provide information and assistance
- Escalated complaints or requests via Service Requests & Trouble Tickets
- Cross-selling of all products and services including all upgrades for product & packages
- SPM/Diploma/Degree
- Experience in customer service roles is desirable
- Past working experience in contact/call center is encouraged to apply
- Good command of spoken and written English and Bahasa Malaysia
- Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
- Stress tolerance and ability to work under pressure
- Able to work on public holidays, and weekends (ROTATIONAL SHIFT BASIS; 8AM - 5PM/ 12AM - 9PM)
- Working Hours ~ Rotational Shift Monday - Sunday (2 days off)
Pay: RM2,000.00 - RM2,800.00 per month
Benefits:
- Opportunities for promotion
- Parental leave
- Professional development
- Afternoon shift
- Day shift
- Early shift
- Rotational shift
- Attendance bonus
- Overtime pay
- Performance bonus
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