JOB SCOPE:

• Professionally Interact with Astro customers via Whats App to provide information and assistance
• Escalated complaints or requests via Service Requests & Trouble Tickets
• Cross-selling of all products and services including all upgrades for product & packages

REQUIREMENTS:

• SPM/Diploma/Degree
• Experience in customer service roles is desirable
• Past working experience in contact/call center is encouraged to apply
• Good command of spoken and written English and Bahasa Malaysia
• Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
• Customer service skills – Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
• Stress tolerance and ability to work under pressure
• Able to work on public holidays, and weekends (ROTATIONAL SHIFT BASIS; 8AM - 5PM/ 12AM - 9PM)
• Working Hours ~ Rotational Shift Monday - Sunday (2 days off)

Job Type: Full-time
Pay: RM2,000.00 - RM2,800.00 per month
Benefits:

• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Rotational shift

Supplemental Pay:

• Attendance bonus
• Overtime pay
• Performance bonus

Expected Start Date: 11/15/2024