Customer Care Officer III

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a part of something BIG!
We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.

Make an Impact by:

• To support customers via bots (devices) in Singtel Shops.
• Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer's need.
• To channel and escalate any unresolved issue/complaint to other stakeholder or next level , within the agreed procedure.
• Identify and perform cross selling opportunity and activity by analysing customer profile, recommending most suitable package, actively promote latest promotions/ services.
• Take in service application and request for back office or self-processing.
• Work closely with team members and leaders at all times to achieve quality results and productivity.
• Participate in ad-hoc projects as requested.

Skills for Success:

• At least Diploma/ Bachelor's Degree in Business Studies/Administration/ Management, Commerce or equivalent.
• Entry level candidates are encourage to apply and explore. Otherwise at least 1 year working experience in customer service or contact centre is required.
• Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin speaking associates.
• Customer oriented with good interpersonal and communication skills.
• Ability to perform in a fast-paced environment and work well under pressure.
• Flexible to changes in work scheduled.
• Good Computer literacy in MS Office.
• Willing to work rotating shifts including weekends and public holidays.

Rewards that Go Beyond:

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Working Location:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

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