Job Description

• Greet and welcome customers.
• Answer phone calls, emails and inquiries from customers involving questions about service options, schedule appointments and address customer concerns about their vehicles.
• Assist customers by booking service appointments on the app by finding suitable slots for customers and confirming appointments.
• Follow up with customers to ensure satisfaction with the service received and answer questions asked by customers.
• Ensure the service waiting area is clean and comfortable.
• Ensure refreshments provided are available to customers.

Job Qualification

• SPM or Diploma in Business Administration, Customer Service Management or related field.
• Have experience in relevant positions.
• Good communication and interpersonal skills to build relationships with customers and colleagues.
• Focus on customer service with a positive and helpful attitude to ensure customer satisfaction.
• Problem solving skills to address customer concerns and find solutions.
• Good written and oral communication skills in English and Bahasa Malaysia.
• Knowledgeable in the use of computer software and applications.
• Proficient in using Microsoft Office Word and Excel.

Job Types: Full-time, Permanent, Fresh graduate, Student job
Pay: RM1,500.00 - RM1,700.00 per month
Benefits:

• Free parking
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Fixed shift

Supplemental Pay:

• Attendance bonus
• Overtime pay