Malaysia Job Openings

Letao Digital (Malaysia) Sdn Bhd

Customer Service Executive (Marketing Support) (Mandarin Speaker) (Welcome Fresh Graduates)

Kuala Lumpur

FULL TIME

October 9, 2024

Job Responsibilities:
  • Manage inbound, outbound, escalated calls and email correspondences from customers, provide appropriate solutions and alternatives and follow up to ensure resolution.
  • Direct customer inquiries to the appropriate person-in-charge within the organization and follow up to ensure resolution.
  • Maintain a positive, empathetic, and professional attitude to ensure customer satisfaction.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Execute ad-hoc duties that may be assigned from time to time by management.
Job Requirements:
  • Fresh graduates are encouraged to apply, any prior experience in a similar role is an advantage.
  • Training will be provided.
  • Customer orientation and ability to adapt and respond professionally to diverse types of characters.
  • Typing speed with fifty words or above per minute.
  • Basic computer skills, including proficiency in Microsoft Office.
  • Familiar with Internet and webpage language editing.
  • Proficient in Chinese, English and Malay with comprehensive skills in listening, speaking, reading, and writing.
Job Types: Full-time, Fresh graduate
Pay: RM3,000.00 - RM3,500.00 per month
Benefits:
  • Flexible schedule
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
Schedule:
  • Day shift
  • Monday to Friday
Supplemental Pay:
  • Performance bonus
Application Question(s):
  • What is your expected monthly salary for the job?
Education:
  • STM/STPM (Preferred)
Language:
  • Malay (Preferred)
  • Chinese (Preferred)
  • English (Preferred)
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