Malaysia Job Openings
Letao Digital (Malaysia) Sdn Bhd
Customer Service Executive (Marketing Support) (Mandarin Speaker) (Welcome Fresh Graduates)
Kuala Lumpur
FULL TIME
October 9, 2024
- Manage inbound, outbound, escalated calls and email correspondences from customers, provide appropriate solutions and alternatives and follow up to ensure resolution.
- Direct customer inquiries to the appropriate person-in-charge within the organization and follow up to ensure resolution.
- Maintain a positive, empathetic, and professional attitude to ensure customer satisfaction.
- Keep records of customer interactions, transactions, comments, and complaints.
- Execute ad-hoc duties that may be assigned from time to time by management.
- Fresh graduates are encouraged to apply, any prior experience in a similar role is an advantage.
- Training will be provided.
- Customer orientation and ability to adapt and respond professionally to diverse types of characters.
- Typing speed with fifty words or above per minute.
- Basic computer skills, including proficiency in Microsoft Office.
- Familiar with Internet and webpage language editing.
- Proficient in Chinese, English and Malay with comprehensive skills in listening, speaking, reading, and writing.
Pay: RM3,000.00 - RM3,500.00 per month
Benefits:
- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Day shift
- Monday to Friday
- Performance bonus
- What is your expected monthly salary for the job?
- STM/STPM (Preferred)
- Malay (Preferred)
- Chinese (Preferred)
- English (Preferred)
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