Malaysia Job Openings

J&T Express (Malaysia) Sdn Bhd

Customer Service Officer (Mandarin speaker)

FULL TIME

October 9, 2024

Job Description:
  • Follow Standard Operating Procedures and, resolve Customer Complaints promptly
  • Answer to / manage (various) Customers Queries via CRM Tools / Hotline (incoming calls)
  • Monitor & follow up with the relevant department/s on escalated cases that require clarification updates
  • Adhere to work reporting schedules, carry out instructions and any other ad-hoc duties assigned/given by CS Team Leader / Manager
  • Support departmental Key Performance Indicators set by Management
  • Ensure a positive client experience by following up and resolving customer service-related issues in an appropriate and timely manner
Requirement:
  • Attention to Detail — The job requires being careful about detail and thorough in completing work tasks.
  • Communication and interpersonal skills – The job requires being a skilled negotiator, listener, and agile speaker to address concerns across all levels of people.
  • Customer-focused orientation – The job requires being customer-focused, involves ensuring that all aspects of the company put its customers' satisfaction first.
  • Mental strength/Stress tolerance – The job requires the capacity to endure pressure or uncertainty without becoming negative towards self or others.
  • Teamwork – The job requires a great amount of collaboration to work and perform more efficiently in a team.
  • To deal with oversea client.
  • Proficient in both Bahasa Melayu, English, and Mandarin with the ability to communicate and write effectively.
Job Type: Full-time
Pay: RM2,000.00 - RM2,800.00 per month
Benefits:
  • Professional development
Schedule:
  • Monday to Friday
Supplemental Pay:
  • Overtime pay
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