Malaysia Job Openings
J&T Express (Malaysia) Sdn Bhd
Customer Service Officer (Mandarin speaker)
FULL TIME
October 9, 2024
- Follow Standard Operating Procedures and, resolve Customer Complaints promptly
- Answer to / manage (various) Customers Queries via CRM Tools / Hotline (incoming calls)
- Monitor & follow up with the relevant department/s on escalated cases that require clarification updates
- Adhere to work reporting schedules, carry out instructions and any other ad-hoc duties assigned/given by CS Team Leader / Manager
- Support departmental Key Performance Indicators set by Management
- Ensure a positive client experience by following up and resolving customer service-related issues in an appropriate and timely manner
- Attention to Detail — The job requires being careful about detail and thorough in completing work tasks.
- Communication and interpersonal skills – The job requires being a skilled negotiator, listener, and agile speaker to address concerns across all levels of people.
- Customer-focused orientation – The job requires being customer-focused, involves ensuring that all aspects of the company put its customers' satisfaction first.
- Mental strength/Stress tolerance – The job requires the capacity to endure pressure or uncertainty without becoming negative towards self or others.
- Teamwork – The job requires a great amount of collaboration to work and perform more efficiently in a team.
- To deal with oversea client.
- Proficient in both Bahasa Melayu, English, and Mandarin with the ability to communicate and write effectively.
Pay: RM2,000.00 - RM2,800.00 per month
Benefits:
- Professional development
- Monday to Friday
- Overtime pay
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