Malaysia Job Openings
MYEG SERVICES BERHAD
Customer Service Representatives (Helpdesk)
FULL TIME
September 5, 2024
- Answer incoming calls/emails/live chats from customer.
- Identify inquiries/issues/complaints raise by customer.
- Log all incoming transaction in ticketing system for documentation/escalation/report
- Escalate the requests/issues/complaints to appropriate division/department
- Provide feedback to customer once solution/outcome receives
- Comply with the KPI set by Quality Assurances team
- Adhere to Quality Assurance guidelines
- Attend any other tasks assign by Team Leader/Helpdesk Manager
- Minimum SPM/STPM Holder
- Strong communication skills for both Bahasa Malaysia & English
- Able to work in rotational shift (Night shift) and public holiday.
- Have basic computer knowledge
- Possess own transport as public transport is not available during the night.
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Rotational shift
- Overtime pay
- Yearly bonus
- What's your expected monthly basic salary?
- How much your current salary?
- How many years of experience do you have as a Helpdesk Officer?
- Do you have experience in customer service?
- Do you have experience in a call centre field?
- Are you available for shift work?
- Have own transport?
- STM/STPM (Preferred)
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