Job description:

• Answer incoming calls/emails/live chats from customer.
• Identify inquiries/issues/complaints raise by customer.
• Log all incoming transaction in ticketing system for documentation/escalation/report
• Escalate the requests/issues/complaints to appropriate division/department
• Provide feedback to customer once solution/outcome receives
• Comply with the KPI set by Quality Assurances team
• Adhere to Quality Assurance guidelines
• Attend any other tasks assign by Team Leader/Helpdesk Manager

Job Requirement:

• Minimum SPM/STPM Holder
• Strong communication skills for both Bahasa Malaysia & English
• Able to work in rotational shift (Night shift) and public holiday.
• Have basic computer knowledge
• Possess own transport as public transport is not available during the night.

Job Type: Permanent
Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Yearly bonus

Application Question(s):

• What's your expected monthly basic salary?
• How much your current salary?
• How many years of experience do you have as a Helpdesk Officer?
• Do you have experience in customer service?
• Do you have experience in a call centre field?
• Are you available for shift work?
• Have own transport?

Education:

• STM/STPM (Preferred)